Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Engage with global customers who are building Windows, cross-platform and Microsoft 365 applications to assist them in their modernization journey.

Participates in proactive delivery, spots performance issues, analyzes problems, develops proofs of concept to meet customer needs.

Understand customer/partner requirements and map the adoption and optimization of Microsoft technology solutions accordingly.

Builds plans that consider potential obstacles and immediate and long-term consequences.

Demonstrates expertise in developing Windows, cross-platform and Microsoft 365 solutions.

Participates in relevant communities, internally and externally, to share expertise and learn from others.

Seeks opportunities to drive Customer Success business results by collaborating with CSAMs and account managers.

Share the knowledge about Microsoft technologies and scenarios learned during engagements with articles, documentations, and presentations at local and global conferences.

Qualifications

Customer Focus: you will work on the field side-by-side with the customer, so it’s critical to demonstrate a customer-obsessed mindset and be their advocate in their modernization journey.

Problem Solving & Design thinking: you will work with a variety of technologies and with new products and platforms. You must be able to analyze issues, troubleshoot errors and engage with Product Groups and the Microsoft communities to find the best solution to unblock your customers.

Learning & Training: you will work with bleeding edge technologies in a constantly shifting ecosystem, so you must prove a curious attitude and a flexible mindset.

Communicate Effectively: you will be an advocate for Microsoft technologies with customers and the broader development community, so you must demonstrate good writing and speaking skills with large and small audiences.

Team player: you will be part of a growing team of talented engineers. You must be comfortable in challenging yourself and supporting the shared goal of increasing the team’s reputation and brand.

Product & Technology Expertise:

Application development & debugging experience with the .NET ecosystem (.NET Framework and .NET Core / .NET 5 / .NET 6) and C# language.

Windows development with WPF, Windows Forms, UWP and Windows App SDK. Nice to have: Win32 and C++.

Application deployment with MSIX or other technologies.

Cross-platform development with technologies like React Native, Xamarin and MAUI

Knowledge of ALM and DevOps Practice including CI/CD with Azure DevOps and GitHub.

Nice to have: Experience in building solutions for the Microsoft 365 ecosystem, like integrating the Microsoft Graph, Microsoft Teams application development and integration.

You’ll be part of a global team, so you must be fluent in spoken and written English.

Key requirements 

Experience building client applications (desktop, web, mobile, etc.)

Knowledge of C# and .NET

Knowledge of the Microsoft 365 and Windows ecosystem

Experience working with customers (troubleshooting, building proof of concepts, etc.)

Passionate about knowledge sharing / developer advocacy

Nice to have

Knowledge of JavaScript / TypeScript

Knowledge of web development and frameworks like React

Knowledge of extending Microsoft Teams (bots, Teams apps, etc.)

Knowledge of Power Platform

At the current time, work is 100% remote. In the future, you might be required to travel for delivering a customer engagement or to support a conference, but typically no more than 25% as travel percentage.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.