Position Objectives

• Lead Insurance product team and act as key enabler to drive revenue the following products
  • Life Insurance
  • Credit Insurance
  • Accident & Health (A&H) and General Insurance products offered through telemarketing, CBOL, MBOL channels
• Drive and Achieve Zurich partnership goals and Insurance revenue targets
• Drive and facilitate Relationship Management/Sales teams with training, joint calls product updates, product positioning clinics from time to time
• Increase volume/revenue contribution and insurance penetration in all customer segments to meet financial plan
• Develop/Implement strategies and product proposition for all insurance products across customer segments
• Constantly review and implement necessary controls to ensure good quality sales and to maintain compliance to regional policies and local regulation on insurance
• Manage existing Insurance portfolio to ensure persistency levels in line with set benchmarks, insurance clawback reserve provisioning is adequate
• Liaise with internal stakeholders to investigate customer complaints and find amicable resolution for complaints
• Be the manager solely accountable for the above including any other matter related to Insurance in UAE

Responsibilities:

Product Management

• Launch new insurance products & increase revenue contribution of all insurance products. Maintain a healthy product mix based on customer needs and market trends.
• Activate new sales channels especially digital channels to cross sell insurance
• Review to simplify sales/operations process for a scalable business.
• Manage and effectively influence relationships with internal stakeholders, maintain/manage partnership with third party insurance companies
• Ensure timely renewal of product programs, annual insurance company due diligence, renew deviations if any against regional insurance policies and guidelines, manage contracts with insurance partners

Business bookings management

• Monitor the daily bookings and issuance of policies
• Effectively manage local & partner operations team for efficiency and response.
• Maintain information and documents efficiently for easy referencing & updates including documentation & sales aids.
• Execute process enhancements which lead to faster & shorter TATs.

Events & Marketing/Promotions

• Drive micro marketing events across branches every quarter.
• Launch innovative sales contests and customer tactical for incremental sales

Business Tracking & Analytics

• Monitor premium overdue cases and potential clawback cases on monthly basis. Monitor trends to identify any sales patterns.
• Lead Insurance Product team to publish competition scan on insurance products on periodic basis
• Monitor trends to identify sales patterns.
• Lead insurance product team who oversees status on commission reconciliation and commission statement liquidation process
• Track sales trends, revenue contribution, penetration levels, cross sell and attrition.
• Effective product targeting and cross sell for all customer segments
• Production monitoring and MI reporting to local stakeholders and regional team as required

Compliance / Audit:

• Effectively address audit and compliance related queries for all insurance products and achieve satisfactory outcome

Other Responsibilities

• Sales support, joint calls & product training across Branches & Financial Centers.
• Liaise with Marketing Services to develop efficient & effective customer communication and micro marketing events.
• Develop customer insights to strengthen marketing & sales efforts and product communication.  
• Lead a data driven approach to identify trends, customer propensity modelling for higher sales productivity.

Critical Skills/experience required

• Product/Sales experience in Life Insurance, credit, general insurance in UAE market for at least 10 years
• Sound knowledge of insurance markets, investment products, products and concepts
• Good analytical ability and practical creativity
• Above average communication and inter-personal skills
• End-to-end business perspective
• Basic understanding of credit cards products

Qualifications:

• Minimum 10 years of experience in the product management / sales of Insurance products in the UAE
• Very good communication and inter-personal skills
• Ability to operate in matrix organizations structure and drive cross-functional teams
• Versatile to find the right balance being an enabler of sales initiatives/support to sales teams and have zero tolerance on sales suitability lapses, governance issues

Education:

• Bachelor’s/University degree, Master’s degree preferred in business/ finance/ marketing.