What is the opportunity?
We’re looking for a UX Writer for Mydoh. This individual will play a critical role in shaping the experiences parents and children have with our mobile app and other channels through strategic copy and content. They will work closely with the entire product team to move the venture forward, and heavily collaborate with designers, developers, customer success managers, and marketers. We’re looking for someone who takes a human-centric approach to their work and understands how to optimize the user experience for different mindsets and personas. The ideal candidate will actively support research and testing for effective copy, and partner with brand, marketing and product team members to apply a content strategy lens to the app and other channels. This is a new position so we’re looking for someone who can kickstart the ideal standards, tools, and processes for UX Writing for Mydoh and the Strategic Design practice.

What will you do?

• Work with the Mydoh design team to improve the end-to-end experience of our mobile app and other channels using content that is consistent, informative, and meaningful for our users
• Create clear, succinct, and human-centric copy that balances our business goals and user needs, elevating our brand voice wherever possible
• Build and maintain effective UX writing standards and patterns that align with Mydoh’s brand standards and integrate into our product design system
• Collaborate with key stakeholders, including (but not limited to) Legal, Privacy, Compliance, Information Security, and Regulatory teams, to ensure digital copy and content satisfies our legal and regulatory requirements
• Apply the principles of Accessibility and Inclusive Design in content creation
• Support the team in collecting and applying qualitative and quantitative insights to inform copy and content decisions
• Create and/or oversee the application of French translations
• Work within our agile team structure to provide quality deliverables that align with our sprint cycles

What do you need to succeed?

• A strategic mindset—you understand the nuances of different channels and are able to shape content that connects with our users within their context
• The ability to take complex information and form simple, intuitive copy that supports different types of users throughout the entire user journey, from Consideration to Conversion and Use
• A deep collaborative approach to solving challenges—you understand your gaps and work with others to move the product forward so everybody wins
• Support for continuous and iterative improvement—you are comfortable with feedback cycles that are openly communicative and generous within one-on-one and large team settings
• Being meticulous and detail-oriented—you advocate for copy that informs and delights
• An adaptive mindset that is able to thrive in ambiguity
   

Must Haves:

• 3+ years of UX writing experience or a similar role
• A portfolio that showcases your work across a variety of channels including web and mobile applications
• Knowledge and/or hands-on experience working in rapid product development and an agile environment
• Fluency in English
• Strong understanding of how to apply copy and/or content design to the customer lifecycle (acquisition, consideration, conversion, use, retention, advocacy)
• Undergraduate degree in Literature/English, Psychology, Design, Linguistics, Journalism, HCI, or a related field and/or equivalent experience

Nice-to-haves:

• Experience in Banking or Financial Services
• Experience in digital experiences for children and/or gaming experiences
• Fluency in French
• A strong understanding of Accessibility and Inclusive Design practices
• Experience with conducting and/or applying research and testing with copy and content

What’s in it for you?

We are building something completely new in a dynamically changing industry. It’s never been done before. You have the opportunity to leverage the significant resources of our business and brand to make that change happen in the real world.

In addition, we offer:

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• A dedicated manager who will support, coach, and work with you to develop an individual career growth plan
• Ability to make a difference and lasting impact in the lives of Canadians
• An agile, collaborative, progressive, and high-performing team
• A remote and flexible working environment
• The tools you need to stay connected, work collaboratively and design efficiently