What is the opportunity?

We are looking for a Trade Officer to support with passion to deliver and exceed expectations. In this role you will be dealing with end to end processing of all Import and Exports Documents Verification responsibilities. There are many components which require you to be flexible and meet tight deadlines. Additionally, you will engage with clients through fax and email to follow up on documentations required. We will definitely help you succeed!

This role will need to support the Vancouver office. Work hours are 11am-8pm (Toronto time) or 9am-5pm (Vancouver time).

What will you do?

• Responsible to perform Import/ Export Documents and Standby Letters of Credit verification responsibilities.
• Manage internal and external client relationships from a service perspective, including direct client interactions where appropriate.
• Continuously review work flow, work load & volumes, ensure all incoming work is process timely and attend to daily WIP reports to avoid any unattended items, and proactively manage escalated items to satisfactory resolution
• Provide consistent service within established Client Service Commitments/Service Partner Commitments and seeks to improve the quality, timeliness and consistency of responses to clients
• Liaise with business partners, resolve of inquiries and escalations. 
• Exercise diligence in complying with operational risk policies and guidelines.

What do you need to succeed?

Must-have:

• Proven customer service skills, as well as a track record of success in a client-focused environment
• 1-2 years of International  trade finance operations experience specifically in Import/Export  Documents verification role within a financial institution
• Knowledge of trade finance transactions, and compliance regulations procedures
• Working knowledge of Uniform Customs and Practice for Documentary Credits & Collections, URC522, UCP600, ISBP, the Bills of Exchange Act, SWIFT procedures and other applicable trade finance rules and regulations.

Nice-to-have:

• Knowledge of trade finance products
• Certified Document Credit Specialist (CDCS) and/or FITT Diploma
• Processing experience with trade 360 system is considered a strong asset
• French Language skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same.  Reasonable accommodation is available where required by law.