What you will do.

• Respond to incoming telephone, online chat, and email inquiries in a timely and courteous fashion.
• Bring tech to life for inquiring Customers by matching needs to the right product & service solutions.
• Conduct outbound Customer calls to ensure post-sale satisfaction and offer cross-sell opportunities.
• Investigate issues where necessary and complete follow up with the customer.
• Resolve customer concerns in accordance with established policies and procedures.
• Accurately document customer calls and escalate customer concerns when required.
• Work with business partners (vendors) to resolve issues.
• Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.
• Mediate with credit card company on customer account inquiries.
• Earn commission on applicable CE sales.

Skills we’re looking for.

• Fluent in English and French
• Part-time availability, able to work flexible hours (days, evenings and weekends)
• Minimum of at least 1 years’ experience in a customer service environment.
• Ability to work from home offering a strong internet signal, and uninterrupted, secure workspace.
• Able to work independently with minimal supervision.
• Exceptional written and verbal communication skills are essential.
• Strong interpersonal, organizational and time management skills are necessary.
• Passionate about talking to people with strong problem solving abilities.
• Polite and courteous telephone & written correspondence manner is imperative.
• Easily grasps new computer programs and processes.
• Formal customer service training is an asset.