Sometimes we feel the need to pinch ourselves. Because that’s us, out there. On the Gulf. And getting paid for it. Fullers360 was born of a love for the Hauraki Gulf in 1981. And 40 years downwind, our network unifies the entire Gulf. 

Through a reliable network and a passionate team. Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We are in an exciting phase of growing our tourism market, restless to elevate the experience we deliver to every single one of our customers.

About the role
We're seeking two temps to join us on a part-time or full-time fixed term engagement till the end of April 2022. You will form part of our Customer Care team with your focus on supporting the team BookMe. 

This role can be performed fully remotely with no in- or outbound calls. It entails working in two systems, our ticket management (Freshdesk) and booking (Galaxy). 

Process flow overview:
1. Capture data from the booking confirmation email in Freshdesk input Galaxy 
2. Assign payment method and number of tickets, then generate the virtual tickets
3. Copy ticket information back into Freshdesk to generate an email to the customer.

We operate 7 days a week between 7am - 8pm, but the hours worked don't have to be confined to the prior mentioned. 

About you
You need have prior data capturing experience with a keen eye for detail. Ability to work autonomously, at speed and accurately. 

Ideally you will have exposure to ticketing and booking systems. 

Our Company Values

• Welcoming - There’s nothing we love more than being able to call the Hauraki Gulf home. But sharing it with others comes pretty close.
• Restless - We’re hungry for innovation and excellence and always on the look-out for The Better Way.
• Safe & Shipshape - Our operations run like clockwork, so we can look after those on board.
• Straight up - We say what we mean, and we do what we say.
• Owning it - We’re an efficient team and rely on each other. And people rely on us for a seamless experience. Let’s not let them down.

Company Culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures. We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

*Candidates must have the right to work in NZ to be considered for this role. 

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.