Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.   

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! 

Responsibilities

Roles & Responsibilities as follows

Platform Program Manager

Operations Manager

Platform Program Manager

Identify the stakeholders of the product.

Identify the Use cases

Identify the functionality (Scope) of the product / service

Identify the success criteria for the product / service

Consider the security aspects of the product and the system it works with.

Build and design an architecture framework of the system with all the solution components

Create Functional Spec document as per the product/service requirements

Create a list of features required.

Create a Change Request

Add the features and User stories to the CR

Setup a requirement gathering meeting with the Dev team and Dev PM.

Discuss the User experience.

Prioritize the requirements.

Phase out the Delivery roadmap of the product eg starting with MVP

Define a GA date for each CR and assign the GA owners.

Communications to all stakeholders.

Define the Pilot strategy for roll (if required).

Have a Go/No go call.

Product release

Feedback loop for improvements and next iteration

Collect and synthesize customer feedback, translate into feature/program requirements, and drive with the engineering team. 

Present new products and features to CXP, assist in increasing customer onboarding experience and help them to troubleshoot and unblock issues.

Operations Management

Migration Partner Management

Escalation management

Assess partner performance and share periodic feedback(s) for improvement(s)

Assist CxP on the creation of SOW by providing relevant inputs

Define KPI’s and make sure partner meets them

Periodically Perform Resource optimization to increase operation efficiency

Define SLA’s

Work with partner to Provide RCA on the issue(s) impacted service delivery

Reduce operation cost by producing Innovative Ideas

Increase customer & partner satisfaction with FTC migration delivery

Own and deliver the customers’ FastTrack service customer and partner experience. Provide guidance and advice to proactively help customers avoid issues, while removing roadblocks.

Work with business planning, compliance, privacy, and risk management teams.

Partner closely with software engineering and infrastructure providers to resolve issues

Partner with the engineering team to develop platform investments which align to product needs. 

Create scalable solutions that can be applied as a framework for solving multiple scenarios across different partners and customer topologies. 

Drive partner readiness on new migration tools

Validate monthly billing and validations

Present data during Leadership meeting and provide insights.

Qualifications

​Candidate should have minimum 5 + years of knowledge and expertise on Exchange, OneDrive migrations (SharePoint & team site) and M365 suite. Candidate must have experience in managing customer(s) across the globe also should be good in communication.

Role requires candidate to work during late evening hours (IST) depending on the stakeholder(s) availability and region.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.