Job Title: Technician – Specialist, Business Technician I, (SME & Training development and delivery)
Job Location address: 3000 Boulevard Industriel, Laval, Qc.
Job Status: Regular Full Time
 

Name and description of hiring department:

The Video Production Specialist is primarily responsible for the video creation process from needs gathering to delivery of the finished product. Tasks may include training content creation as well as updates to existing content (grammar, edits, logic, course flow, learning objectives, process changes, etc.) The ability to translate complex concepts and technical jargon into an easy-to-understand format for adult learners is key. You will work closely with the Video Learning Specialist and other internal stakeholders to plan, record, edit, organize, and distribute videos.

Main Job Duties / Accountabilities include:

• Analyze and determine training needs to provide proactive training solutions to identified/targeted audience
• Partner with various teams to ensure that training courses are available in a timely manner. Leverage best practices in order to improve and optimise technical and product knowledge across the business 
• Develop/complete training content for different technologies and products based on business needs within an allotted time and deliver training material to targeted audience technicians
• Provide training that may take place one on one, via a traditional classroom environment, or through a multimedia platform
• Speak in front of large audiences
• Apply excellent interpersonal and communication skills in order to excel in different types of training environments
• Measure and track quality and effectiveness of all training delivered, ensuring constant adjustment and improvement
• Actively participate in various projects as a subject matter expert for new equipment, process and tools while providing regular feedback to local management on project progression and challenges
• Lead complex technical and process issue improvements on a day-to-day basis
• Support technicians, assisting them isolate and resolve complex issues
• Work autonomously and with minimal supervision
• Keep up with emerging telecommunication technologies
• Work collaboratively with team players with a superior influencing ability, and build relationships across various stakeholder groups to move initiatives forward

As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.

Essential Qualifications / Skills:

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma

• Fluent in French and working knowledge in English
• Ability to design and deliver learning programs
• Excellent leadership to reinforce the importance to respect notions and instructions and maintain control of the classroom
• Ability to instruct
• Excellent knowledge in aspects related to the Bell network configuration including elements from an installation, repair and maintenance perspective (tools, products, services, systems and processes)
• Intermediate knowledge of Microsoft Office
• Intermediate knowledge of video editing software (e.g.: Camtasia or Adobe Premiere)
• Intermediate knowledge of video equipment: cameras, microphones / audio capture, lighting, etc
• Experience with producing instructional videos
• Must possess excellent organizational skills and the ability to prioritize tasks in a dynamic environment
• Ability to make decisions promptly and manage risks while under pressure
• Analytical thinking and problem solving abilities
• Able to work well under pressure and adapt to changing priorities and deadlines
• Able to work autonomously, manage deadlines and ensure effective project follow-up
• Hold a valid driver’s license
• Possess good manual dexterity and able to work with different hand tools
• Capable of lifting and carrying heavy weight
• Capable of climbing telephone poles and/or climbing and carrying ladders
• Capable of kneeling and bending and working in areas with restricted movement

Working Conditions:

This is a 24/7 operation.  The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed.  Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.