Job Title : Technician – Advanced, Business Technician I (Voice, Internet, IPTV)

Job Location address: 2505 Rue De Celles, Ville de Québec, Qc.

Name and description of hiring department:

The Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets

Main Job Duties / Accountabilities include:

• Install, maintain and repair different telecommunication equipment for the Voice, Internet and IPTV markets for business customers in accordance with established practices
• Respond to customers’ needs and inform them on the utilization of different equipment or services
• Escalate events beyond their control to support teams
• Build relationships and interact with clients and various groups within Bell Canada
• Perform functions efficiently
• Keep up with emerging telecommunication technology

        As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.

Essential Qualifications / Skills:

• Candidates who are part of the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in French, and working knowledge of English
• Hold a valid driver’s license Class 5
• Possess good manual dexterity and able to work with different hand tools
• Capable to lift and carry heavy weight
• Capable to climb telephone poles and/or climb and carry ladders
• Capable to kneel and bend and work in areas with restricted movement
• Capable of differentiating coloured wires (colour code)
• Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment
• Intermediate knowledge of the outside plant
• Intermediate knowledge of telecommunication
• Intermediate knowledge of the IP network
• Intermediate knowledge in computer fundamentals and ability to configure routers
• Intermediate knowledge working with IPTV installation and repair
• Intermediate knowledge with installation/repair of business voice and internet technologies
• Intermediate knowledge with FTTB installation and repair
• Intermediate knowledge with installation and repair of LCL circuits
• Ability to act with a focus on customer satisfaction
• Ability to communicate clearly and concisely, both orally and in writing

Working Conditions:

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.