Why Microsoft

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world. 

The reinvention of business processes is a growth engine for Microsoft cloud services.  The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

See what Satya Nadella has to say about the strategic vision of Microsoft Business Applications here and to learn more about Microsoft’s mission,

Over the past year, we have seen so many examples of agility, resilience, and innovation.

At Microsoft Business Applications Summit last month, we showcased a few of them along with new features and capabilities. Check out this Microsoft Business Applications Launch Event 2022 release wave 1 - Bing video, for some highlights.

So, are you ready to join a double-digit growth cloud business?  Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) and application platform space.  Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products.

Responsibilities

The purpose of this role

As the Manager of a team of Technical Specialists (Presales Professionals) who will have one of the following workload expertise: CRM workloads: (Sales & Marketing, Customer Service, Field Service) and/or ERP workloads:  (Finance, Supply Chain Management, Manufacturing, Retail/Commerce). You will empower them to be highly successful and productive as they work across Microsoft as well as the Partner and Independent Software Vendor channel. You will care for your team by being inclusive, without bias, knowing everyone’s capabilities and career aspirations and investing in the growth of your team.

Working with our most important customers, you will help them with their end-to-end business transformation needs. You will do this by ensuring your team designs technical solutions mapping workload capabilities with associated business value to business needs. You will coach the team to deliver customer-centric solution designs through demonstrations differentiating the proposed solution in an impactful way ensuring technical wins in the sales pursuit.

The Technical Specialist Manager is a key presales technical leader of the Business Applications sales team and is a strategic thinker, visionary leader and proactive problem solver, displaying a growth mindset with deep functional and technical knowledge.

People management:

• Develops a high-performing team by hiring diverse talent, prioritizing people development, and leading by example
• Ensures direct reports’ ability to work strategically with the sales team through customer-focused technical solution development. Identify potential team gaps then help ensure proper skilling and development to overcome them.
• Ensuring your team and its members are recognized and rewarded for their success across both local sales and corporate organizations.
• Lead technical sellers to increase technical wins and overachieve revenue targets.
• Develop the technical vision, technical sales strategy and empower the team for success.

Customer centricity:

• Coach team to proactively lead end-to-end solution strategy and design with business value and customer-relevant insights.
• Ensure proposed solutions solve customer problems and deliver tangible value aligned to customer solution strategy.
• Work closely with the customer success organization and deployment team to ensure solid implementation plans are in place aligning to the customer’s business objectives.

Partner Engagement:

• Ensure team co-sells with our partners and independent software vendors to proactively identify and engage the right technical solution components early in the sales process. Combine Microsoft technology with partner expertise and intellectual property to grow and accelerate deals delivering optimum customer value.

Qualifications

What skills do you need to have?  

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one: 

The Technical Specialist (Presales) Manager blends technical knowledge and experience with strong people skills. They ensure their team prioritizes the importance of business value positioning over technical product features and clearly articulates that value throughout sales cycles.

We’re looking for someone who has experience with:

• Managing a team of CRM, ERP, or similar business applications technical sellers.
• Technical selling of software-as-a-service or cloud-based business application solutions to enterprise customers.
• Identifying unique and complex business challenges and solutions.