The Operations sector plays a key role in delivering products and services to clients. Every day, we move closer to our transformation, automation and digitization goals, thanks to the expertise of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being a Technical Advisor in Operations means advising and supporting partners with respect to products, systems and processes. It means being proactive, in particular by making recommendations aimed at improving the quality of services, systems and processes. This also means working in an environment where you can excel and forge strong ties.  You will have the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out for your ability to adapt and be proactive, your organizational skills, and your ability to deal with change and build partnerships.

 Your main responsibilities:

• Support our partners in their development by providing clear and precise explanations backed by references
• Thoroughly understand the information related to your end-to-end business process so you can be a reference person
• Develop expertise in various areas (knowledge, systems, procedures, work methods)
• Identify problematic situations and help solve problems
• The candidate must be able to identify the risks inherent to Personal and Commercial Banking activities

Competencies required:

• A three-year college diploma or academic equivalent in a related field and three years of relevant experience or any other combination of education and experience considered equivalent
• Customer service experience
• Experience in banking
• Expertise in continuous improvement
• Knowledge of the products, systems and processes
• Knowledge of applications:
• Knowledge of the Microsoft Office suite
• Bilingualism, both spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic