A career in human resources at National Bank means contributing to the Bank’s transformation and having a direct impact on employees. As a Technical Advisor in the Employee Experience Advisory Centre, you will create a positive impact for employees and managers by providing accessible, simple and proactive HR services and advice.

Your role

• Provide advice and technical support to help stakeholders interpret and apply HR policies, procedures and programs
• Provide useful information for decision-making, helping to improve HR management activities
• Participate in workforce planning and development
• Help set up training or information activities for employees and managers
• Ensure compliance with laws, labour standards and work processes, in accordance with Bank guidelines
• Participate in various surveys and gather relevant information to add to the Bank’s HR databases
• Analyze the data collected and compare it with market data
• Apply and update the work methods supported by continuous improvement principles to gain efficiency within the team
• Establish close ties with various internal and external parties to better meet sector objectives

This position reports to the Employee Experience Advisory Centre Leader. Working at the call centre means working in a team, surrounded by experts, to guide internal partners towards the solutions that best suit their needs.

Required skills 

• Bachelor’s degree in a related field OR undergraduate diploma from a university or the National Bank University Program and 2 years of relevant experience
• Bilingualism in English and French (spoken and written), essential, as the Advisory Centre serves all the Bank’s employees in Canada

Preferred skills 

• Experience in an advisory role
• Experience in call centres, desirable
• Good analytical and summarizing skills; ability to identify issues and suggest potential solutions
• Able to exert influence and teamwork-oriented
• Able to work on several files at the same time

Improve your chances of success with your positive attitude, your rigour, and your ability to work through ambiguity and manage partnerships effectively.

Your benefits:

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team!