Key Responsibilities to include:

• Ensures constant engagement with candidates throughout the pre-joining process as well as a seamless transition into their new roles
  
• Develops policies and procedures aimed at improving the onboarding experience
  
• Designs forms with a goal of standardizing all information gathering to ensure accurate data gathering
  
• Identifies any significant gaps or quality issues in any areas of the onboarding and ongoing monitoring processes, making recommendations for improvements
  
• Acts as the escalation point for Onboarding challenges arising, working cross-functionally to ensure solutions are found and improvements implemented
  
• Escalates any unresolved issues to leadership where required and follows through to its conclusion
  
• Responsible and accountable for the performance of the Onboarding Operations team reporting to you, ensuring the highest quality standards, and that targets are met
  
• Works in coordination with internal teams to ensure that all contracts are correctly drafted and all information is passed to payroll in a timely fashion
  
• Coordinates with all internal stakeholders (IT, ESC, Payroll, etc.) to set up all necessary joining formalities
  
• Reviews all joining documentation and follows up on any missing information before archival
  
• Ensures that onboarding processes remain appropriate and up to date in line with procedures and the company’s regulatory requirements
  
• Oversees all governance across all areas of onboarding services including process management, operational execution, incident management, continual service improvement,  and customer satisfaction (candidate and internal stakeholders)
  
• Gathers, analyses, and prepares regular and ad-hoc reports on Onboarding /recruitment activities as required
  

Requirements

• Bachelor's Degree (or equivalent)
  

• 6 years (with Bachelor's Degree)
  
• 9 years (without Bachelor's Degree)
  

• Experience in developing/designing/managing a Best-in-class onboarding process
  
• 2 years’ experience leading the onboarding function in a multinational organization
  
• Experience with onboarding systems/applications