• Do you have the ability to lead, engage & effectively communicate with people?
• Genuine opportunity to make a difference in the lives of New Zealanders
• Permanent, full time opportunity; $120,914 per annum + 5 weeks' annual leave
• Based in Wellington

Kāinga Ora has a COVID-19 Vaccination policy that requires employees to be fully vaccinated, you will be required to provide your vaccination pass during the recruitment process.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi -  Our Role

Our Customer Liaison teams are a critical part of the interagency teams who work in conjunction to support the implementation of tenant relocations. As Team Leader Customer Liaison, you'll be responsible for ensuring the Kāinga Ora asset programme is delivered in a timely and approachable manager, along with leading a high-quality team working on programmes / projects including redevelopment and improvement programmes, the lease expiry programme, and better utilisation programmes to ensure the right family are in the right house.

An experienced people leader, you will lead, coach, support and mentor the team to enable them to work with customers and whānau in an effective and empathetic way. You will also be the first point of contact for escalations, so a demonstrated ability to handle and resolve conflict situations is essential.

Ngā pūmanawatanga ōu - What you will bring

• Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.
• An experience in housing / tenancy management is an advantage
• Strong observational and analytical skills that can be applied to practical situations, without applying bias to those observations. Problem solving skills to identify root cause and influence change.
• High EQ / empathy and a calm demeanour. Extensive experience in deescalating highly emotional situations and conversations.
• Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.
• Demonstrated ability to leading planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, work load and specialised community needs.

As this role may require travel in some instances around the region, you will need to hold a current New Zealand driver's license.

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

ÅŒ Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

TÅ«hono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz

Applications close on 1 March 2022

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.