Sulles Pty Ltd has an opportunity for an experienced Franchise Development & Operations Manager for our Sydney Home Ice Cream Depot located in Huntingwood. Reporting to the National Operations Manager you will provide valuable input into the strategic vision and direction of the Home Ice Cream Franchise platform. 

Home Ice Cream is an Australian owned Franchise business and we are very proud of our 34 year history and the on-going success of our home delivered bulk Ice Cream market. 

POSITION PURPOSE

You will be a strong communicator who is adept at maintaining a high rapport with our Franchisee business partners, whilst striving to build and maintain strong and respectful business relationships with stakeholders of all levels. You will have a strong Think Safe, Act Safe leadership focus, and continuous improvement mindset. You will oversee the operational support and compliance of the Home Ice Cream Network. You will actively participate in creating new and/or maintaining existing Home Ice Cream territories, inclusive of consistent compliance to Home Ice Cream's safety standards and applicable state laws — roads.

• Manage operational activities, cost expenses and stock control.
• Submit accurate reports within designate time constraints, inclusive of field and operational audits.
• Assist Franchisees in achieving optimum sales results.
• Ensure that fleet vehicles and equipment are maintained and serviced/repaired.
• Proactive management to ensure that operational KPI’s are consistently achieved.
• Ensure that new Franchisee business partners are trained and guided.
• Proactive leadership of operational employees, hands on and by example. Recruit, induct and train your team to consistently exceed sales target KPI’s, exceptional customer service levels and business objectives. Conduct performance reviews, influence, engage and motivate your team.
• Ensure that our customers are at the heart of everything we do.

SELECTION CRITERIA:

• 5+ years demonstrated operational and logistics experience.
• 5+ years demonstrated employee-management leadership abilities, inclusive of the ability to monitor and measure performance.
• 5+ years demonstrated management experience in customer relations.
• Management experience in the FMCG industry will be looked upon favourably.
• Proven ability to accurately track inventory, and submit relevant reports to all stakeholders within designated time constraints.
• Advanced computer literacy skills proficiency.
• Strong math skill, and an analytical mind.
• Current high-risk forklift licence.
• Current Australian drivers licence.
• Flexible availability, inclusive of Depot call-outs.
• Physical capability to perform the inherent requirements of the position.
• Excellent employment-related references from current and/or recent employers.
• Australian working rights.

A person with the following characteristics is well suited to this position:

• Diligent, reliable, respectful, honest, conscientious and trustworthy.
• Proven and positive team-player interactions with co-workers of all levels.
• Highest level of integrity and ethical behaviour.
• Ability to adapt to changing situations.
• Motivated and enthusiastic, committed and self-driven.
• Demonstrated sound work ethics and attention to detail.
• Interpersonal communication ; recognising the ‘people’ aspect of issues and the need for positive relationships, which in turn produces good results.
• Possess cultural awareness and sensitivity.

On offer to you:

• The opportunity to take ownership of your Depot.
• Full time, long term career opportunity.
• Uniforms.
• Salary package aligned with your skills and abilities.
• Continual support and guidance.
• Immediate start is available for the right person.
• Equal opportunity employer.
• A role that inspires you to get out of bed in the morning because you have a passion for what you do.

We invite you to connect with us today if you have:

• Ambition for efficiency and operational excellence.
• A vision of becoming a major contributor to the growth of Australia’s only home-vending Ice Cream Company.

Please provide your detailed Resume, and your Letter of Introduction outlining your compatibility to the Selection Criteria. 

Employer questions

Your application will include the following questions:

• How many years of people management experience do you have?
  
  
• Do you have experience in a role which requires relationship management experience?
  
  
• Have you worked in a role where you were responsible for stock control?
  
  
• Do you have customer service experience?
  
  
• Which of the following statements best describes your right to work in Australia?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• How many years' experience do you have as an operations manager?
  
  
• Which of the following Microsoft Office products are you experienced with?