Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australia’s higher education sector with campuses in Sydney, Brisbane and Melbourne. Over the past two decades we have provided quality teaching to thousands of students through English language courses, bachelor degrees, postgraduate degrees and targeted internships. ECA has global presence across several regions – Australia, Brazil, China, Europe, India, Philippines & Nepal.

Aligned closely with our organisational values of respect, integrity and excellence, ECA is a large and successful Australian-based education organisation providing both face-to-face and online courses for international and domestic students within Australia, India, South East Asia, and more recently for international students in the UK.

We also work in partnership with quality higher education providers such as Victoria University, Swinburne University, Charles Sturt  University, University of Canberra, London Metropolitan University and Liverpool John Moores University to provide a world-class educational experience.

We have got an exciting opportunity for Student Services Officer/Receptionist to be part of our team in Brisbane office. 

 As a key member of the team, you will have a rewarding opportunity to progress your career within education industry.  We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter' who likes to take responsibility. 

Key Responsibilities: 

Student Services Officer 

• Providing outstanding student services support to ECA Students
• Resolving and responding to student’s non-formal complaints and feedback 
• Developing and refining the Continuous Improvement Register
• Checking student file contents on RTOM/Meshed: Enrolment Form, Contact Details, Letter of Offer, Direct Debit form etc
• Taking photos for ID cards, upload images on RTOM, print and distribute student ID Cards 
• Managing orientation and registration for intakes and assisting in Graduation arrangements 
• Data entry and updating of student’s profiles and details in RTOM /Meshed
• Monitor, analyse and report on Student Attendance records
• Preparing reports as required and status update of students on RTOM/Meshed
• Liaising with staff to ensure efficient management of student enquiries and deadlines are met
• Accurately recording, filing, and distributing all student related inward and outward correspondence including email and internal correspondence
• Assisting with other administrative duties as required and any other duties designated by the Team

Receptionist

• Greet and welcome guests on arrival 
• Answer, screen and forward incoming phone calls 
• Ongoing communication with staff (campus meetings, email, phone)
• Setting up and organizing meeting rooms (including catering)
• Assisting students with general enquiries
• Provide basic and accurate information in-person and via phone/email 
• Direct visitors to the appropriate person and office  
• Ensure reception area is tidy and presentable, with all necessary stationery and material 
• Receive, sort and distribute daily mail/deliveries 
• Perform other clerical receptionist duties such as filing, photocopying, transcribing

As the successful candidate you will ideally have:

• Demonstrated ability to work effectively in a busy team environment 
• Ability to organise and manage multiple priorities
• Experience within a Registered Training Organisation or education program
• Experience and understanding of  international students 
• Proficiency in MS Office Suite, Student Management System 
• Strong attention to detail and follow through on tasks 

In return we will offer you:  

• A supportive team environment 
• Energetic culture that inspires and supports excellence 
• Work/life balance 
• Professional development 
• Expanding network of contacts 

ECA is an equal opportunity employer, and that candidates must have full working rights to be employed within Australia for a reasonable period of time. 

If you feel you meet the above requirement, then apply now! Please send your resume to naveen.vashist@eca.edu.au Due to the expected high volume of responses only short-listed candidates will be contacted. 

For further information or to gain an insight into our team, please contact Naveen Vashist - Campus Manager.

Thank you for your interest in the position with ECA! 

Employer questions

Your application will include the following questions:

• Do you have experience working for a registered training organisation (RTO)?
  
  
• Which of the following statements best describes your right to work in Australia?