About us

Wesley Institute of Training is a quality RTO specialising in Health Administration, Infection Control and other health related training products - delivering Accredited Training throughout Australia for over 20 years.  Health is now the largest and fastest growing education sector, and our position is reflective of the importance of education, training and employment in this area.

Wesley is on the lookout for a talented and dynamic Student Services Officer - Customer Service and Business Development  to join our team in this newly created exciting position. The position is a key role at Wesley Institute as you will represent our suite of training services to both the public and stakeholders, and offer engaged and thoughtful customer service solutions to our stakeholders.  

To facilitate this position, you must be comfortable with Data Bases, templates, and have the interest to learn the ins and outs of student and learning management systems to underpin this role.

Our candidate must be passionate about the health industry and the importance of active listening and engagement with our students, delivering authentic solutions with engagement, enthusiasm and empathy.

We are looking for a happy, positive, energetic candidate, passionate about delivering exceptional outcomes to students and stakeholders.

Candidates will be given the opportunity to study our key Qualification to enrich their ability to engage with students and industry with meaningful assistance.

As Wesley is a National RTO of 20 years standing, we are a building a strong national team who are able to work around the constraints of Covid,  by allowing more flexible workplace structures and working hours with the ability to work from both head office and also to work remotely as required.

We envisage the position to be 4 days a week 8.00 - 3.00 pm.

Tasks & Responsibilities

Respond to student queries with respect to Wesley's range of Accredited Training Solutions.  This includes in-office responses to marketed courses and to offer appropriate solutions for individuals.

To have a strong ability for active listening, authentic engagement and to connect with the needs of the student; allowing students to ‘feel heard’

Decipher the Government funding options available and offer the best course of action for students.

Respond to a range of corporate enquiries offering dedicated corporate solutions to healthcare.

Develop a great working knowledge of our key Qualification which will include the opportunity of studying the Qual over time under a WA sponsored Traineeship arrangement.   Understand the program will assist our Customer Service Officer to guide the student journey and answer questions meaningfully, and offer mentoring on occasion.

Proactively follow up student enquiries and go the extra mile without being managed to do so.

Working towards and participate in weekly KPIs.

Be able to maintain an excellent suite of templates, resources, and brochures to represent company training opportunities

To work with student data bases and have a good understanding of the student journey.

To enjoy working with people and technology.

Assist with creating workshops for specialised practice and corporate workshops in both city, regional and interstate locations.

Assist with social media coverage; and respond in a timely and professional manner to social engagement with the ability to engage, show empathy and authenticity and offer training solutions to a variety of stakeholders.

Ability to organise and administer workshops from time to time, including in remote locations with the assistance of the Wesley administrative team.

To assist and understand enrolment administration to assist effective Student Services customer service delivery.

Be able to maintain an excellent suite of templates, resources, and brochures to represent company training opportunities

To work with student data bases and have a good understanding of the student journey.

Have excellent keyboarding and computer skills - as this is a fast paced environment requiring ability and agility!

Qualifications & Experience - our Candidate will likely hold some of the below experience to be successful in this position :

Ideally, applicants must have a good understanding of the needs of the health industry -  experience working as a Medical Receptionist, Practice Manager, Nurse or similar

You will need excellent written and verbal communication skills, and the ability to create professional emails quickly and efficiently.

Keyboard skills of 60 wpm + 

Candidates must be motivated to study the Wesley Qualification (Cert III Health Administration) to demonstrate the required knowledge and engagement in our product.   Remember, you will be promoting Training - so having been a learner will be of high value.

Candidates must have solid and demonstrated experience in a customer facing role,  have excellent communication skills (written and verbal); and be able to demonstrate a drive to succeed in this exciting area.

Applicants should have a natural and sincere ability to engage with students, showing empathy and sincerity.  You must care!

Applicants should have sound administrative and computing skills to underpin their business development activity.

As Wesley utilise data bases, Learner Management Systems and Student Management systems, our applicant must be capable in data base administration with well developed software and keyboarding capabilities. Full training will be given to our suite of software, but candidates must be comfortable utilising data bases.

Applicants need to be able to work as part of a team (National team, often connecting remotely) - and also enjoy working autonomously, showing discipline, and be self driven and self-managed.

A passionate, warm, energetic and driven approach is required.

You will enjoy a fast moving and energetic environment.

Benefits

Flexible working hours on occasion in line with meeting business needs.

A modern office in Applecross with free parking is available, and candidates also have the opportunity to work remotely.

Travel opportunities exist in the right climate (Covid permitting)

Full training given and professional development opportunities offered

How to Apply

Be aware you are applying for a Customer Service position requiring excellent written communication skills.

Please apply with your CV and Covering Letter addressing our job criteria.

We can't wait to hear from you!

(Applications without covering letters or generic covering letters meant for other positions will not be considered)

Employer questions

Your application will include the following questions:

Do you have customer service experience?

Do you have experience in a role which requires relationship management experience?

How many years' experience do you have as a medical receptionist?

What's your average typing speed?

Which of the following Microsoft Office products are you experienced with?