About Us

MCI Institute (MCI) is a multi-award-winning Registered Training Organisation (RTO) providing an extensive range of customised development solutions, qualifications and online training options. We have received 26 awards in the past 10 years including one of the Australian Financial Review’s Most Innovative Companies in Australia.

Our innovative learning methodologies include the use of LEGO SERIOUS PLAY as a key process in enabling effective problem solving, strategic planning and team development.

We are now seeking a passionate and driven Student Mentor to join the team.

Key responsibilities will include:

• Actively contacting each learner to progress through various milestones
• Recording progress in MCI Institute's Student Management System
• Mentoring, coaching and directing enrolled students to complete assessments
• Work with peers and management to ensure student retention

Key attributes of the successful candidate will include:

• Confident and outgoing personality with excellent phone etiquette
• Patient, attentive and high empathy skills to attend student needs and their development
• Work autonomously and self-manage a schedule of outbound calls
• Strong technical abilities to utilise and manage the Learning Management System
• Ability to work as part of a team
• Counselling and/or Teaching background will be highly regarded

Sound like you?

We offer a workplace which strives to deliver business and life skills to our clients. Our employees are no exception. We truly believe that the mind is a powerful thing to use. Therefore employees have access to a range of qualifications and training opportunities.

If you are looking for a rewarding role with a market leading organisation we want to hear from you!