Company description:

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Job description:

Frontline Station Support Officer, it starts with you!

• Based at Rotorua Police Station
•  Band C - Salary from $52,656 - $71,243
• Shift / Permanent, Fulltime
• Job Req - 2035161

Nationally Advertised Vacancy

About the role

The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Rotorua Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

The role requires someone with excellent customer service skills. The successful candidate will have excellent attention to detail with a can-do attitude.

The role of a Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.

Key Accountabilities:

• Dealing with challenging circumstances in a customer services environment
• Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
• Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
• Strong Organisational skills with the ability to multitask.
• Excellent verbal and written communication skills
• Available to work on Weekends and Public Holidays on request

Additional Information:

• Must have a Full NZ Driver’s licence
• Transfer costs not applicable

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

•  A sound knowledge of computer applications, in particular NIA and Microsoft suites
• Outstanding customer service skills and the ability to work hard in a team environment
• Prioritise workflow
• Manage time effectively to complete multiple files and meet deadlines
• Professionalism - Taking pride in representing Police and making a difference in the communities we serve
• Supportive of one another - Supporting our colleagues across every function and level of Police

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/06-2021/frontline_station_support_officer_-pd.pdf

About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact *************@police.govt.nz

Applications close at 5pm, 25th February 2022