About Job

CTC Undisclosed Job Location Canada Experience 5 - 8 yrs

Description

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokias Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The NI SR Technical Expertise Centre team is seeking highly motivated individuals to join our dynamic team in supporting Nokiat's industry leading Service Router products.

Some of the key functions of the 7x50 series of routers are: broadband network gateways for residential internet access, multiservice edge router for business VPNs, cloud and data center interconnect services, mobile backhaul aggregation and the mobile packet core (4G LTE and 5G).

An NI SR TEC Engineer strives to have mastery of the supported products. From low-level implementation to application-level behavioral know-how, a TEC Engineer can confidently represent and speak on behalf of the product. The ideal candidate is one who also craves for heuristic based work and enjoys the technical challenge of solving complex problems.

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will:

Customer Support

Interfaces to regional TACs (Technical Assistance Centers), Customer Account Teams, other Business Units, R&D and Product Management for technical consultation and Customer support concerns

Debugs complex product deployments, resolves complicated product problems by applying both established procedures and creative alternatives

Maintains problem status and problem resolution records

Prepares reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability

Provides emergency cell phone support to regional TACs on a global basis 24/7

Travel may be required

Writes technical knowlege base articles, field Alerts

Develop internal / external web tools and scripts

New Product Introduction activities & Professional Services delivery

We work with the latest beta release of the products to spearhead the delivery of deep product knowledge to internal technical and sales teams and be the subject matter expert in product trial activities

Collaboration with regional business center to co-develop and provide new release workshop to internal support and sales teams

Maintains awareness of new features and releases through regular updates with R&D, Product Management

Your skills and experience

You have:

Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science or equivalent experience

Must have excellent verbal and written communication skills and the ability to drive customer calls

5 years of working knowledge of: Routing protocols (OSPF, ISIS, BGP)

IP/MPLS Protocols including LDP, RSVP and Segment Routing

IP/MPLS Services (VLL, VPLS, VPRN, IP Tunnels, EVPN)

IPSec

Broadband and WiFi aggregation (BNG/BRAS/WLAN-GW, CGNAT)

Quality of Service (QoS)

Multicast services and traffic delivery

IPv6

Experience using Test Equipment for IP and SONET/SDH/Legacy protocols (IXIA, Spirent, etc)

It would be nice if you also had:

Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS.

Nokia products experience (e.g. 7950XRS, 7750SR, 7450ESS, 7250 IXR, VSR)

Experience with a scripting language. i.e. XML, and Python.

Skillset in Linux administration (Red Hat / CentOS) and experience troubleshooting software applications in VM/Linux environment.

Experience operating VM environments and servers. i.e. ESXi and KVM.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the Worlds Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokias employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information