Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Sr Manager Media and Education

Job Description

What is the opportunity?

As the Senior Manager Learning and Instructional Design within the Global IT Risk Awareness and Education (A&E) team, you will be part of group focused on developing, delivering and measuring new ways of learning for RBC, our clients and the general public.

Leading a team of instructional designers, and working with the broader A&E team, your work will help inform about best practices for current and emerging cyber security and IT risks that individuals encounter in day-to-day activities - at work and at home. As a leader in the A&E creative team you will use your design, storytelling and instructional skills to develop our new learning program of short-form behavioural-based content (i.e. microlearning, games, videos, podcasts, etc.)

The work of you and your team will be key to allowing RBC to actively engage with our global audience, providing key knowledge and skills ahead of potential cyber security risks, in a timely, impactful and measurable way. While the role is learning-focused, you will also have an opportunity to help develop and test new methods for predictive learning delivery, skills/ knowledge assessment, measuring learning outcomes as well as vehicles for rewarding learning participation and acknowledging achievements.

This role is global and enterprise-wide with reach across all parts of RBC as well as the markets and people it serves. Within RBC the A&E team has a mandate to innovate and to think beyond traditional corporate training and learning technology approaches. Working as part of this team you have an opportunity to lead and build highly innovative and world-class training content, programs and system within a quickly evolving industry, for one of the top 10 banks in the world.

What will you do?

Lead in the ideation, planning and delivery processes for learning content.

Participate hands-on in the creation of content such as eLearning courses, games, quizzes, software simulations, job aids, facilitator or learner guides, audio scripts, interactive PDFs, PowerPoint presentations.

Coordinate the work of the team to ensure alignment to A&E’s schedules.

Test and validate your team’s content on internal and external education and awareness channels.

Work closely with senior managers and SMEs and share and apply knowledge of adult learning principles and modern learning tools and techniques for the design and delivery of clear, concise, engaging, effective and interactive learning experiences.

Support in developing effective knowledge measurement and metrics, helping to build and utilize skills/ knowledge assignments, quizzes and exams and decision-based scenarios.

Help maintain and upgrade our catalog of learning resources.

Import courses and materials into the Learning Management System and test for form, function and usability.

What do you need to succeed?

Must-have

10+ years of experience designing and delivering educational material within a large organization.

5+ years of leading creative and or educational teams.

BA/BS degree in Design, Adult Learning and or Instructional Design, or a related field or equivalent experience.

Advanced understanding of the instructional design process, ADDIE model and adult learning principles.

Working knowledge of curriculum design tools such as Articulate Storyline, the Adobe Creative suite of products, Adobe Acrobat Professional, and the Microsoft Office suite of products

Experience with online and classroom course development.

Excellent planning a people management skills, comfortable working within a dynamic environment and able to pivot quickly when needed.

Exceptional organizational skills and ability to manage multiple projects and tasks.

Strong questioning, consulting and problem-solving skills from both a business and technical perspective.

Creative and open-minded, willing to explore new ideas and possibly fail. 

Nice-to-have

Bilingual (French)

Video/ podcast production and editing experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities

Ability to be creative and innovative, make a difference and a lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work and make a difference and build close relationships

Excellent work-life balance

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-03-25-07:00

Application Deadline:

2022-03-25-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.