Job Description

What is the opportunity?

As Specialized Enablement Coach for Private Bankers, you will advance sales and service capability to drive revenue through improved sale and service effectiveness and client experience performance.

You will embed and sustain strategic initiatives. You will lead and coach to the effective application of an exceptional and personal client experience, practice management activities & routines, sales and service practices, One RBC partnering and business development nationally for both new to role and tenured Private Bankers. For more information, please visit: https://www.rbcwealthmanagement.com/en-ca/private-banking

What will you do?

• Champion practice management behaviours, acquisition activities; promote delivery of a coordinated client relationship/contact strategy involving the client relationship team and referrals to partners that deliver optimal client experience and business outcomes

• Collaborate with market leaders to identify opportunities in sales performance and provide prioritized and targeted support to enhance performance

• Act as subject matter expert on key sales tactics: coach & skill build to practice management activities & routines, sales activity planning, market acquisition activities, advice tools and other enablers

• Provide diagnostic support on individual Private Banker execution effectiveness of key sales activities and, where required, coach and support action plans to enhance capabilities, effectiveness and productivity

• Collaborate with other national partners to identify client loyalty opportunities in business performance and provide prioritized and targeted coaching to enhance performance

• Promote delivery of professional client service standards

• Facilitate group training workshops

• Share best practices and feedback with regional leaders facilitating ongoing knowledge transfer across the  business

What do you need to succeed?

Must Have  

• Proven experience as a successful relationship manager preferably as a Private Banker

• Excellent presentation skills, written and oral communication ability and strong impact and influence competencies

• A growth mindset

  • always curious, always learning

  • seek out experts to understand what makes them successful

  • adopt new tools, enablers and new ways of working

  • embrace change and see the possibilities

• Comfortable coaching to business development strategy and practice management as much as on technical pieces

• Can teach others, role play and adapt to individual learning styles

• Approaches all situations with the right balance to the client, employee, and shareholder

• Speaks up for the good of RBC

• Has professional maturity and is a strong collaborator

• Is a brand ambassador both for Private Banking and RBC

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities         

• Access to a variety of job opportunities across business and geographies