Internet, TV and Wireless services across Canada.  Using industry-leading, cutting-edge solutions in IoT and 5G we power Canada’s business growth.  If you're an innovative, collaborative, and performance-driven professional who wants to play a key role in a winning culture, now is the time to join our team! Opportunities to build something of this scale don’t come around every day – get in on the ground floor!

 Bell is looking for a Specialist, Sales Training & Distribution who will be responsible for evaluating strategies, consulting with senior management on agent performance progress, and provide learning sessions to partner teams on sales and process for small and medium business.

The leader will hold in-class and/or virtual sessions as well as facilitate training in the field in order to provide support and be a strategic player in learning growth. The position will require an employee that is flexible in hours of operation and that is willing to put the time into the job to provide our agents and customers with top quality service. The resource may also craft learning materials and job aids. 

Success in this role requires that the candidate be passionate about enhancing the capabilities of the sales team through training and people development initiatives.  The candidate must have experience in delivering inspiring and engaging training sessions, and the ability to thrive in a fast paced and ever changing environment.

 Job duties / Accountabilities:

• Execute a training delivery plan that supports the business strategy and critical success factors. This includes assisting in the delivery of a comprehensive sales coaching program that serves as the blueprint for ongoing leadership growth
• Demonstrated ability to develop an environment which inspires employee involvement and teamwork
• Consistently hold up-to-date knowledge of all small and medium business products and services, pricing and offers, system and processes for sales channels.
• Collaborate with Sales Teams, Training Design and Marketing teams to provide the best-in-class training experience
• Monitor and evaluate quality standards within SB Sales Channels and build curriculum to support where needed.
• Develop strong partnership with the business partners in order to develop solid understanding of the business; seek to understand business trends so that effective recommendations on training design correspond with business direction
• Recommend course content evaluation criteria and measures and track training benefit.
• Facilitate learning sessions in-class and one-to-one sessions
• Formulate succinct documents and present findings to senior management
• Explore trends, innovation and applications within the training industry
• Manage all logistics related to training activities, events and special projects
• Ad hoc requests where required

 Critical Qualifications / Competencies:

• Strong leadership skills
• Exceptional facilitation skills with ability to engage adult audiences, present content clearly to achieve learning objectives
• Exceptional communication skills, both written and verbal
• Demonstrated ability to develop an environment which inspires employee involvement and teamwork
• Customer focused and creative problem solver with ability to work autonomously to drive issue to resolution
• Strong aptitude to recognize opportunities for improvement and take appropriate action
• Solid understanding required of synergies between sales, marketing and operations
• Results-oriented, pro-active and strong execution skills
• The ability to effectively handle multiple, high priority tasks, at the same time
• Strong and confident, an independent thinker
• Excellent presentation skills
• Solid time management skills
• Project management and organizational skills
• Strong decision making, problem solving and negotiation skills
• Previous management experience
• Strong interpersonal skills – someone who thrives in a fast paced environment
• Strong knowledge of Bell’s ordering, installation and billing systems and processes