At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell Residential and Small Business provides the most innovative, industry-leadingInternet, TV and Smart Home products and services to Canadians.  

As a Specialist performance on our Cross Sell team, you will be responsible for driving the cross-selling channel results. You will be ask to collaborate with the operations team to maximize performance and process effectiveness, as well as assisting in trend analysis and identify opportunities.

The right candidate must be comfortable with both relationship management in cross-functional teams, Project Management to push forward and execute key initiatives as well as data manipulation in order to provide insightful and relevant analysis to support as well as carrying in depth performance driven actions.  Attention to detail is critical as the Cross sales specialist is a key player in executing strategies and rolling out campaigns to our call centres as well as managing high profile project launches.  

Job Duties/Accountabilities:

• Leverage insights and opportunities from data and metrics to drive improved results
• Maintain an active sales performance management framework, to ensure opportunities related to performance, process, adherence and rightful use of applications are actioned in a timely fashion across the various partner sites
• Interface with customer contact channel, operations and marketing partners to support various sales initiatives, review and support sales integrations of upcoming offers and product.
• Monitor, analyze, and report weekly results while monitoring the overall performance of the portfolio
• Perform ad-hoc analysis on existing base to identify opportunities within the channel to drive improved net revenue per call and execute performance driven actions
• Evaluate the effectiveness of representative contacts to leverage key performance opportunities
• Learn in detail all products sold in BCE residential market, from BRS products, VAS and Mobility solutions.

 Critical Qualifications/Competencies:

• Call Centre operational and performance management experience an asset
• University degree in a relevant discipline (i.e. Marketing, Business or Finance)
• Strong interpersonal skills and team focus, with ability to lead and work within immediate, extended and multi-disciplinary teams.  Ability to manage relationship with external partners
• Superior analytical skills and comfortable with managing data
• In-depth knowledge of Excel and proficient in MS Office applications
• A passion for creativity and innovation - the ability to recognize new opportunities and incorporate new ideas.  Strong change management skills required
• Sound analytical, problem solving and decision making skills
• Excellent written and oral communications
• Strong ability to work on a number of deliverables concurrently