As a specialist on our Retention & Loyalty Team, you will be part of an enthusiastic team who are responsible for special customer experience programs that treat our high value base.  Specifically, this role focuses on the important function of analytics, and designing and managing performance scorecards that will support the expansion of an important customer experience program that offers special status and treatment to enrolled customers.

 If you are passionate about results, driven by a natural curiosity to understand performance trends and drivers, and you are creative in solution building, this is a great opportunity for you.

You will have the opportunity to work with various teams across Bell who support this important program, to drive best in class results. 

 Key Responsibilities

• Create & maintain scorecards which will be designed to various program key performance indicators
• Compile and analyze results on a weekly, monthly and quarterly basis with insights, with the responsibility to understand trends, root causes driving performance, generate insights and action plans
• Complete deep dive analyses. Create and execute recommendations to improve trends, when required
• Create executive level presentations and share results, insights and action plans
• Additional responsibilities to support program development and maintenance may be required

 Critical Qualifications / Competencies

•  University degree in Business, Economics, Marketing, Statistics or a related                 discipline

• Proven experience in analytics – ability to gather, organize and manipulate data
• Strong ability to interpret data, in order to deliver clear and concise insights to various stakeholders, with confidence
• Excellent communication skills (verbal and written)
• Experience with presenting to various levels of Management & Executives
• Naturally inquisitive about results – a desire to understand performance trends and driving factors
• Experience with scorecard development and maintenance
• Organized, with the ability to manage multiple deadlines & adapt in an ever-changing environment
• Ability to work in and lead in a cross-functional environment, to fulfill objectives
• Advanced knowledge of Microsoft Office applications, specifically Excel & PowerPoint
• Program execution experience an asset
• Experience with SAS is an asset
• 3+ years experience in Telecommunications or similar industry