At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

The Bell Mobility Corporate Development & Carrier Relations team focuses on Bell’s goal of becoming Canada’s leading telecommunications company through its strategic carrier relationships and corporate development activities. From negotiating agreements, to leading integration projects, and evaluating business development opportunities, the Corporate Development & Carrier Relations team is a key part of driving Bell’s success in the Canadian wireless market.
 

Position Description:
As Specialist, Corporate Development & Carrier Relations, you will be responsible for managing relationships with strategic domestic network partners. The successful candidate has a passion for solving complex business issues and improving the overall effectiveness of the team. He or she will have superior analytical skills, be naturally curious, a fast learner and enjoy collaborating with partners inside and external to Mobility
 
Key Roles and Responsibilities:

• Maintain strong relationships with external carrier partners while effectively engaging and influencing cross functional internal stakeholders
• Manage 3rd line escalations for carrier partner issues, oversee timely resolution of billing escalations and clear roadblocks on orders
• Work closely with the internal teams such as Product, business office teams and other downstream groups to ensure customer escalations are resolved
• Analyze and review financial drivers and subscriber performance metrics, helping to identify variances and improve accuracy and present performance to senior management  
• Identify and implement improvements to systems and processes, including establishing new frameworks
• Coordination and management of key contracts and carrier relations agreements

Critical Qualifications and Competencies:

• 3-5 years experience in or account management, customer care or service management
• University degree in Business, Finance or similar discipline
• Excellent written, oral, presentation and communication skills
• Strong problem solving skills
• Ability to multitask several critical activities and projects at once

Preferred Skills and Competencies:

• Experience in managing complex strategic relationships
• Experience in project management and change management
• Experience managing customer escalations

Some of the many benefits:

• Competitive compensation, bonus, and benefits package
• A position with one of Canada’s top 100 employers 
• Development and progression plans with the opportunity to present and collaborate with executives regularly
• Ability to partner with key stakeholders across the country 
• Be at the forefront of the latest technology trends at one of Canada’s largest and most respected organizations
  #LIST1

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga || Canada : Nova Scotia : Halifax || Canada : Ontario : Toronto || Canada : Quebec : Montreal 

Flexible work profile: Mobile
Application Deadline: 02/09/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.