Responsibilities:

• Manage all Bell deliverables in Preferred Buildings post contract signing through to successful installation of all building residents
• Work with various internal Bell teams, including network, field services, product and technology to ensure successful Bell service delivery
• Build relationships with external Property Managers and Condo Corporations to ensure a clear understanding of the Bell Preferred Building process as well as support the overall needs of the building during project implementation
• Collect, assess and disseminate accurate key performance metrics to different stakeholders
• Maintain an on-site presence during key execution milestones for all buildings
• Take a leadership role in advocating the needs of the Channel Operations team within the larger Bell Canada organization

Leadership attributes

• Act as a champion in creating a customer focused culture
• Ensure appropriate flow of information between the business operations, sales and clients
• Works independently engaging others as needed with minimal coaching and guidance.
• Effective customer relationships skills  
• Solid analytical and problem solving skills
• Strong interpersonal and leadership skills
• Ability to present ideas to peers, team members, and clients
• Well-organized, able to prioritize work in a dynamic environment
• Effective negotiation skills with the ability to effectively resolve conflict while minimizing impact to ongoing customer relationship
• Solid organizational & functional skills

Preferred Qualifications/Competencies:

• University business discipline
• Excellent bilingual communication skills (written and oral)
• 2 years experienced with technical specs such as IP Networks
• A history of successful project management

• Intermediate Excel skills

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.