At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. 

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 
 Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property. 

The Sales Strategy & Analytics team’s mandate is help deliver on BCE’s strategic sales plans through identifying growth opportunities and mitigating risks for direct sales performance. We are seeking dynamic individuals with a talent for grasping complex business challenges and developing tangible strategies and programs. 

The role is high profile and requires a self-starter who possess a process-oriented mindset, skills to recognize and assess performance gaps and then drive improvements through partnering and influencing key stakeholders such as Operational Leaders, Marketing, Business Intelligence, WFM and Finance. 

 Roles and Responsibilities:

• Strategic support
• Work closely with senior leaders to understand and share business results
• Support the continued evolution of the sales organization using advanced analytics into a highly data driven business
• Synthesize strategic insights and effectively communicate findings to senior leaders in order to optimize sales results 
• Review business processes, perform deep dive analysis, uncovering areas for improvement, documenting, communicating results and ensuring that data feed for reports are accurate.
• Design, develop and maintain critical scorecards and key performance indicators to support the sales organization and ensure the accuracy and integrity of the data
• Ability to see beyond the symptoms of a business issue, and create solutions in a logical and effective manner       

Critical Skills Required:

• University Bachelor’s degree in Business, Applied mathematics / Statistics, equivalent work experience
• 1-3  years of analytical and problem solving experience with attention to detail
• Advanced communication and negotiation skills; must be able to articulate recommendations and results, influence key stakeholders
• Strong organizational and time management skills to meet deadlines & handle changing priorities
• Strategic thinking skills
• Passion for driving improvements
• Ability to locate and connect data to identify root causes and drive fact-based decision making and plans to address problem areas
• Solid business acumen; must be able to understand the organization’s key drivers to success
• Advanced knowledge of Microsoft Office environment and tools