At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

 As the Specialist – Business Strategy and Operational Planning, you will be responsible for operational planning & results for the Medium organization within Bell Small and Medium Business Sales. By partnering cross-functionally with internal stakeholders you will not only identify and lead business & process improvements, you will also maintain ownership over the summary of key trends that will support business performance.

 Backed by one of Canada’s most iconic brand and elite line of Mobility & Wireline products you will be equipped to support the Inside Sales Management team to deliver against our key business priorities and growth plans.

 The team is seeking individuals who have strong analytical and data mining skills who have the ability to see beyond the symptoms of business issues. The right candidate has a proven record of accomplishment in process improvement as well as above-average communication skills to facilitate implementation with partners.

 Major Responsibilities/Accountabilities:

• Prime for Medium Business Sales operational planning & results
• Set targets and operational measures including sales close rates, pitch rates, productivity efficiencies, retention/save metrics, etc that align to our business priorities
• Build operational design of team structure and call place placement strategy
• Define call centre reporting requirements by collecting, assessing, and summarizing data/trends and develop agent level dashboard
• Support Sales Management team with reporting, KPIs, deep dives and outlier analysis
• Own planning and execution of Inbound and Outbound targeted campaign
• Lead capacity forecasting and owner of budget and cost/benefit analysis
• Partner cross functionally to identify business & process improvements
• Liaison with Customer Experience and IT teams on delivery and operational execution of tools and systems
• Prepare executive-facing presentations including deep dives, key performance outlooks as well as challenges and opportunities for improvement
• Vet operational key indicator benefit of projects to ensure intelligent prioritization of capital

 Essential Skills and Abilities:

• University degree in business administration, marketing or related field
• At least 3 years of experience in a similar role
• Strong analytical and data mining skills, with an acute attention to detail
• Proven track record in analytics and process improvement
• Experience and proven success in sales environments
• Ability to see beyond the symptoms of a business issue, and apply analytics to create solutions in a logical and effective manner
• Proven ability to put analysis into a business context and clearly articulate implication and recommendations
• Above-average negotiation, interpersonal, and communications skills to facilitate implementation of solutions with partners
• Autonomous and disciplined self-starter who can deliver solid results in a demanding and rapidly changing environment with minimal supervision
• Proficient in data analytic systems such as MSSQL, Oracle, SAS etc.
• Intermediate to advanced use of Excel and PowerPoint
• Strong presentation skills and an ability to communicate effectively in English
• Must have knowledge of Microsoft Office Suite and  most of the following : VBA, MicroStrategy, SAS, JIRA, Tableau, SQL