At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Job Duties / Accountabilities:

Develop models to translate data into actionable insights

Design and develop AI/ML models within Workforce Management to bring decision making to the next level

Track model performance using appropriate KPIs, metrics, and techniques

Deliver solutions with measurable results and benefits to the business overall

Define key metrics for measuring the success of the project

Translating business imperatives into data-centered questions to be able to quantify and evaluate them

Find business opportunities with AI/ML techniques and models by leveraging big data

Critical Qualifications / Competencies:

Bachelors degree in Computer Science, Statistics, Mathematics, Engineering or related field

Over 2 years experience designing and implementing data science solutions

Advanced Python skills

Experience in deployment and operationalizing AI/ML projects

Experience in using Python for AI/ML (NumPy, Pandas, Scikit-Learn, Tensorflow, PyTorch, Facebook Prophet)

Experience with backend frameworks such as Django or Flask

Knowledge of AI/ML practices and experience applying them to real datasets

Experience with SQL or NoSQL database products (MSSQL, MySQL, MongoDB)

Must be versatile and quick to learn new languages, packages, and frameworks

Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations

Team player with excellent organization and interpersonal skills

Experience with source control management tools such as Git along with GitHub, Gitlab or Bitbucket

Experience with R, Java, C, C++, an asset

Experience with Docker and or Kubernetes, an asset

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto 

Flexible work profile: Mobile

Application Deadline: 03/20/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.