As a Global Social Media Specialist, your responsibilities will include:

• Engages online community members and proactively responds to brand related conversations
• First point of escalation and face of agency Social Media Management team
• Analyzes results of proactive efforts, providing insights and recommendations regularly
• Represents the community’s POV (fans, followers, etc.) in internal and external meetings
• Is familiar and comfortable with updating (non-programming related), navigating and utilizing each of the social channels, including understanding the terms of use/service for each
• Content Optimization: Aids in content repurposing and optimization for global social channels
• Community Management & Listening: Triages in-bound reactive on owned global channels, follows process for escalating to regional community managers.
• Reviews HR reputation management sites for any trends or areas of escalation
• Publishing and Syndication: publishes global content
• Ensures global content is shared with regions for regional use and local adaptation
• Helps ensure NewsCred and HootSuite is being leveraged

The Global Social Media Specialist position is well-suited for you if you:

• Have strong skills in social media communications in a B2B marketing context
• Excellent command of English
• Experience in a global organization a plus
• Good technical understanding and an ability to synthesize and simply complex technical concepts into engaging, accurate, impactful customer-friendly content
• Excited to bring forth great ideas for high-impact technical and communications initiatives
• Meticulous about detail

Qualified candidates will have:

• Entry Level / 2-3 years of experience/ Previous Community Management Experience
• B2B marketing experience a real plus
• Experience in food or food ingredient business a plus
• Good experience with the management of HootSuite or equivalent, and a good handle of a content operation platform like NewsCred.