A fantastic opportunity to join team at Microsoft Sydney. Our exciting new business model presents a range of exciting new roles, including this opportunity within our Assisted Sales team. The SMB Sales Solutions associate works as part of a team managing and responding to enquiries via leads and seeking to support our customers and uncover sales opportunities for Cloud and Surface products. As part of a wider selling team, you will manage the customer journey end to end, and bring in our team experts when required. Using your Cloud and Surface technical knowledge, you will provide solutions for a range of small to medium businesses and support them in deployment and set up. 

Responsibilities

What You Do 

Sales Execution

Receives leads from Marketing, Account Teams, and/or partners, and converts leads into opportunities for the supported business; partners with manager to determine the quality of the opportunity and whether to proceed.

Articulates to customers in at least one solution area (e.g., Modern Workplace) can enable digital transformations across specific workloads and engages in discussions of digital transformation opportunities for those workloads; initiates conversations with customers on digital transformation in a solution area, in collaboration with partners and services.

Leverages phone, MSX, and LinkedIn Sales Navigator to develop an understanding of the customer. Leverages Commercial Consulting Tool (CCT) tool to engage with customer and map relevant solutions.

Understands basic customer business needs through background research and initial conversations; partners with manager to recommend solutions or products in an assigned area with some direction. Quickly establishes a trusted advisor relationship and provides solutions aligned with business needs.

Regularly achieves and/or exceeds targets for wins, revenue, and Cloud Booked revenue (CBR). Applies methods for contacting customers and follow ups. Demonstrates a disciplined approach to executing sales strategies and the complete funnel to achieve targets. Lead to opportunity conversion. Has the ability to close simple deals. 

Technical Expertise

Leverages a technical understanding of solutions to serve customer with simple goals.

Leverages a basic understanding of competitors and their solutions for simple business needs.

Sales Excellence 

Provides feedback and product insights to help deliver better customer success strategies and customer solutions.

Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks essential knowledge (e.g., additional products, solution areas) of sales techniques and Microsoft products. 

Customer Obsession 

If you are assigned to a location with a Microsoft Experience Center (MEC) or Company Store (ECS), a portion of your time may be spent serving customers in the MEC or ECS as business requires. 

Responsibilities  

Utilise internal CRM systems to draw new leads and conduct customer outreach. Phone, email etc.

Work with existing leads in a cyclical manner to establish or maintain communication

Follow up on customer queries for support etc.

Manage leads and opportunities in a timely manner

Partner with SMB team to hand over larger/ more complex opportunities as per 

The role could potentially give applicants future scope to learn wider team areas, eg: SMB 

Assisted Sales processes

Knowledge, Skills, Abilities 

Accountability

English Language Proficiency

Interpersonal Skills

Oral Communication

Self-Development

Tenacious Work Ethic 

Culture and Values

Learn more about Microsoft’s Culture: https://microsoft.sharepoint.com/sites/Culture/ 

Microsoft Values: Respect, Integrity, Accountability 

Qualifications

Required Qualifications 

High-school diploma or equivalent AND 1+ years sales or equivalent experience. 

Preferred Qualifications 

Bachelor's Degree or: 

High-school diploma or equivalent AND 2+ years of technology sales, tele-sales, or equivalent experience. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.