Responsibilities

What You Do 

 Sales Execution

• Receives leads from Marketing, Account Teams, and/or partners, and converts leads into opportunities for the supported business; partners with manager to determine the quality of the opportunity and whether to proceed.
• Articulates to customers in at least one solution area (e.g., Modern Workplace) can enable digital transformations across specific workloads and engages in discussions of digital transformation opportunities for those workloads; initiates conversations with customers on digital transformation in a solution area, in collaboration with partners and services.
• Leverages phone, MSX, and LinkedIn Sales Navigator to develop an understanding of the customer. Leverages Commercial Consulting Tool (CCT) tool to engage with customer and map relevant solutions.
• Understands basic customer business needs through background research and initial conversations; partners with manager to recommend solutions or products in an assigned area with some direction. Quickly establishes a trusted advisor relationship and provides solutions aligned with business needs.
• Regularly achieves and/or exceeds targets for wins, revenue, and Cloud Booked revenue (CBR). Applies methods for contacting customers and follow ups. Demonstrates a disciplined approach to executing sales strategies and the complete funnel to achieve targets. Lead to opportunity conversion. Has the ability to close simple deals. 

Technical Expertise

• Leverages a technical understanding of solutions to serve customer with simple goals.
• Leverages a basic understanding of competitors and their solutions for simple business needs.

Sales Excellence 

• Provides feedback and product insights to help deliver better customer success strategies and customer solutions.
• Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks essential knowledge (e.g., additional products, solution areas) of sales techniques and Microsoft products. 

Customer Obsession 

• If you are assigned to a location with a Microsoft Experience Center (MEC) or Company Store (ECS), a portion of your time may be spent serving customers in the MEC or ECS as business requires. 

 Responsibilities  

• Utilise internal CRM systems to draw new leads and conduct customer outreach. Phone, email etc.
• Work with existing leads in a cyclical manner to establish or maintain communication
• Follow up on customer queries for support etc.
• Manage leads and opportunities in a timely manner
• Partner with SMB team to hand over larger/ more complex opportunities as per 
• The role could potentially give applicants future scope to learn wider team areas, eg: SMB 
• Assisted Sales processes

Knowledge, Skills, Abilities 

• Accountability
• English Language Proficiency
• Interpersonal Skills
• Oral Communication
• Self-Development
• Tenacious Work Ethic 

Culture and Values

Learn more about Microsoft’s Culture: https://microsoft.sharepoint.com/sites/Culture/ 
Microsoft Values: Respect, Integrity, Accountability 

Qualifications

Required Qualifications 

• High-school diploma or equivalent AND 1+ years sales or equivalent experience. 

Preferred Qualifications 

• Bachelor's Degree or: 
  High-school diploma or equivalent AND 2+ years of technology sales, tele-sales, or equivalent experience.