Multicultural Australia Client Services provides settlement support and Case Management to newly arrived humanitarian entrants, people seeking asylum and unaccompanied minors by creating opportunities to develop their skills and knowledge to achieve social and economic well-being in their new communities. 

Support is provided through tailored and holistic case management, applying person-centric and culturally informed frameworks, with specific focus on supporting clients to achieve outcomes across English, education, employment and community engagement. We aim to promote wellbeing, independence, belonging and quality of life through delivering culturally appropriate support which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. 

The Settlement Orientation Support Program – is part of the Humanitarian Settlement Program (HSP) and provides settlement support and Case Management to newly arrived humanitarian entrants by creating opportunities to develop their skills and knowledge to achieve social and economic well-being in their new communities. The Welcome and Initial Settlement Support (WAISS) team provides high quality, agile and culturally appropriate initial support to newly arrived Queenslanders by linking them with essential services and support teams to build a foundation of settlement success. The Settlement Orientation team works in collaboration with the WAISS and the Case Management teams to provide initial and ongoing settlement orientation life skills for newly arrived Queenslanders.  

Settlement Orientation Support role will be based in Brisbane - requiring some travel to Logan and Toowoomba – this is a fixed term contract for 6 months with a possibility of extension.

PRIMARY RESPONSIBILITIES

Provide high quality administrative and operational support to the Settlement Orientation Coordinator by effectively and efficiently coordinating and delivering Life Skills Workshops to newly arrived clients from culturally and linguistically diverse backgrounds;

Assist coordination and implementation of logistics relating to training sessions and activities including; using internal database systems to book language and cultural support, arranging venues and resources for training and troubleshooting logistical challenges;

Assist coordination with external trainers and internal and external guest speakers for Life Skills Workshop delivery;

Assist the Settlement Orientation Coordinator with data entry into Multicultural Australia’s internal data management system (CSNet) ensuring information is accurate and up to date through tracking evidence of service delivery;

Provide administrative support in maintaining established systems of data management and tracking to inform monthly and on-demand reports;

Deliver group education and professional development sessions as identified by the Client Service Leadership Team and review, update and adapt training content and resources as required. This may be for Multicultural Australia clients and Cultural Support Workers;

Support Settlement Orientation Coordinator with regular review and analysis of the Life Skills Workshop training material to ensure it is tailored to client/s’ settlement orientation needs;

Participate in regular review and analysis of the Humanitarian Settlement Program’s Orientation Knowledge and Application Assessment tool to ensure its effectiveness and continued improvement within the program requirements;

Build productive working relationships with individuals and teams within Multicultural Australia to inform planning and ensure the effective targeting of the settlement education provided to clients and the professional development of CSWs;

Establish and maintain positive, collaborative and productive working relationships with internal and external stakeholders, including community groups, other services and members of refugee communities and innovate opportunities for cross-cultural learning where appropriate;

Ensure all relevant processes for individual clients have been captured and reported accurately on internal and departmental database systems;

Compile and evaluate stakeholder and client feedback, ensuring that service delivery goals are met;

Actively participate in strengthening commitment to risk management by identifying, managing, escalating and mitigating risks in the achievement of objectives.

In addition to the duties listed above all Multicultural Australia staff are expected to:

Respect and abide by the vision, mission and values of the organisation;

Ensure that their conduct is consistent with provisions of the Multicultural Australia Code of Ethics and Conduct;

Comply with the provisions of relevant Multicultural Australia policies and procedures;

Comply with the provisions of Multicultural Australia’s Workplace Health and Safety framework including policies, procedures and safe work systems that relate to their role, program area or Multicultural Australia as a whole. Information and training will be provided to successful candidates;

Carry out general administrative functions related to their role and to the effective and efficient functioning of Multicultural Australia as a whole. This will include the use of computer-based calendar and information management systems. 

Induction training relating to policy and procedures, workplace health and safety and Multicultural Australia administrative systems will be provided to successful candidates on appointment. Additional training in relation to IT systems and software will also be provided to successful candidates where necessary.

 Required Qualifications, Capability, And Experience

Qualifications, licences and probity

Possession of Diploma in 

The field of Adult Education, Human Services, or other related disciplines;

Other relevant qualifications (including overseas qualifications) or experience may be recognised; 

Valid Queensland Driver’s License

Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000),

Police Clearance Check.

Essential Skills/Experience 

A passion for Multicultural Australia’s mission of creating a welcoming and inclusive Queensland, and a desire to make a difference; 

Experience providing administrative and coordination support in a business environment;

Excellent written and verbal communication skills and ability to communicate well in a culturally diverse environment;

Understanding of cross-cultural communication skills and the ability to engage a diverse range of clients; 

Ability to work independently while maintaining communication with line manager and across other Multicultural Australia teams responsible for program deliverables; 

Demonstrated ability to manage multiple tasks and prioritise time and resources to meet deadlines;

High attention to detail to support data management and report contribution;

Excellent proficiency using MS Office Suite and an aptitude for identifying new and innovative ways of using technology to improve curriculum delivery;

Desirable Skills and/or Experience

Experience working with humanitarian, culturally and linguistically diverse clients or vulnerable communities in a client centred environment;

Excellent understanding of, or willingness to obtain knowledge related to settlement services and specific issues relevant to refugee or vulnerable client cohorts, and the ability to work effectively and sensitively across cultures to assist clients in their early settlement journey;

Demonstrated understanding and experience in a range of adult education teaching methodologies and the ability to develop and deliver training which meets a range of adult learning styles and English proficiency levels;

Experience delivering community education and undertaking community work designed to build social connections, increase access to opportunities and reduce social exclusion;

Demonstrated experience in managing systems with ability to streamline and maximise efficiency across a range of internal and external systems to meet people-centred outcomes;

Passion to work as part of a team to deliver exemplary initial settlement support and ability to work creatively in the coordination and delivery of program objectives;

Strong skills in developing and maintaining a wide range of stakeholder relationships internal and external to Multicultural Australia; including with community agencies, government departments, clients, cultural community leaders and other teams within the organisation;

Please peruse the position description on our website for full details about the role - https://www.multiculturalaustralia.org.au/current_vacancies

Ready for your next challenge?

Please submit your application via SEEK no later than (5pm, Monday 28th  February 2022) 

Interviews may commence prior to the closing date. For further inquiries, please contact Laura Smyth, Settlement Orientation Coordinator, via 0432 506 466.

 Your application must contain:

-  a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-  a current resume (including the details of two professional referees).

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

Do you have customer service experience?

Do you have a current Police Check (Criminal Record Check) for employment?

Do you have experience working with children?

How many years' experience do you have as a case manager?

Do you have a current Australian driver's licence?

Do you have a current NDIS Worker Screening Check?