Job description

Requisition ID:  561465

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Our recruitment team are currently taking a well-deserved break over the holidays and will return week commencing 10th January 2022. Thank you in advance for your patience.

The opportunity 
 

We’re seeking a ServiceNow Consultant, who’s an encouraging team player, is passionate about the ServiceNow platform and has a knack for producing an excellent customer experiences and designing highly supportable solutions. Our passion is to work with our customers to deliver great ServiceNow experiences so that we can build a better working world together.
 

Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. With an innovative and adaptable team, driven by honest values and an amazing, supportive culture, we’re out to unleash the power and potential of ServiceNow for every client we work with. We’re looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.
 

Your key responsibilities 
 

• Defining scope and providing advisory services to assist clients implementing a ServiceNow and Service Management program of work
• Understanding client requirements and translating to these into workable system solutions, creating process and operational design documentation and ServiceNow roadmaps.
• Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements
• Demonstrating product, process and operational capabilities on ServiceNow engagements
• Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible ServiceNow solutions for clients. 

Skills and attributes for success
 
To qualify for the role you must have: 
 

• Experience working with the ServiceNow platform including designing and implementing solutions, and fundamental understanding of the relevant key technologies
• Strong problem-solving skills and an ability to think outside the box
• An aptitude for learning new technologies- a quick learner and early adopter
• Experience with business processes in at least one area of the enterprise, such as Human Resources, Governance Risk & Compliance, Customer Service Management, Information Technology Service Management (experience in multiple areas is highly desirable).
• The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business
• The ability to self-manage and develop skills independently while contributing to the capability set of the broader team

Ideally, you’ll also have: 
 

• ServiceNow certifications
• Consulting Experience

EY | Building a better working world 
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.