The Role

As IT Service Desk Manager, you will be the technical lead and lead a service desk team of 16 to ensure they are responsive to queries, requests and issues raised by front line staff, located across Australia, New Zealand and Singapore. You will provide guidance, coaching and mentoring to the team and will drive a culture of continual process improvement with the Support Services team. This a permanent full-time role.

In this role you’ll:

• Contribute to improving customer support by actively responding to queries and handling customer feedback.
• Contribute to the development, planning and delivery of new systems and services, and review of existing systems and services.
• Manage the IT Service Desk team workload assignment and evaluate performance.
• Advocate for the Service Desk across the business to promote its strength as a core business asset
  
  

Skills you'll bring:

You are pro-active in your approach to problem solving with a strong focus on providing exceptional customer service. Your team always benefits from your positive and your dynamic and creative mindset.

• Strong track record of delivering high quality services to a large organisation
• Demonstrated leadership experience focussed on coaching, guidance and mentoring
• Sound technical background
• Strong stakeholder engagement
• Strong experience in and a passion for problem solving, analytics and reporting
  
  

What's in it for you?

An OPPORTUNITY to be supported by a large, well-respected, and well-established internal IT Service Desk team while supporting a multinational infrastructure across Australia, New Zealand and Singapore.

Access to PERSONALISED DEVELOPMENT and CAREER opportunities within the IT team and the wider international group of companies.

You will also receive a phone, laptop, access to discounted private health insurance and other benefits.

About APM Group

At its core, the APM Group is a leading global human services and health care organisation with a purpose of enabling better lives.

Our network of more than 7,500 people is dedicated to helping individuals of all abilities thrive with independent and fulfilling lives.

With our headquarters in West Perth, where we began operations in 1994, APM operates across 10 countries with services that reach more than a million people every year.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

For a confidential discussion, please call Thisuri on 0419 471 730

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.