We are seeking a hardworking Service Desk Analyst to join our growing team in our Communications practice at Cognizant! Our strength is built on our ability to work together. Our diverse set of backgrounds offer a wide range of perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We're looking for someone who thrives in this setting and is inspired to craft significant solutions through true partnership.

This role is located in Halifax, NS.

Roles/Responsibilities:

• Create and manage change tickets.
• Work with field agents and internal teams to escalate and track multiple issues.
• Assist in research and confirm customer facing and back-office issues.
• Identify and understand issues.
• Manage communication across various teams ranging from Tier 1 basic troubleshooting teams to Tier 4 fix agent teams.
• Request and manage tickets driving resolution to user issues.
• Test and confirm issues/resolutions.
• Work with multiple project teams to track change tickets
• Work with change management team to create templates and gather information for new projects

Requirements:

• 3+ years of experience in IT Support and data gathering
• Strong communication and organization skills.
• Excellent team player
• Shows initiative and exercises good judgment.
• Strong verbal and written communication skills required.
• Proficient in MS Word, MS Excel, MS Power Point.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future