Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Director, Cabin Standard and Services, the Senior Vendor Account Manager – Cabin Services is responsible to manage vendor relationships (For services) and the associated contract administration, review performance evaluation against contracted performance level and assist in establishing required processes and innovation. In addition, this position is responsible for the development, implementation, measurement and reporting of the financial and operational aspects affecting the account.

Key Functions & Accountabilities:  

Responsible for contract management and vendor relationship management related to cabin services like but not limited to grooming third party, B stations, waste management, …

Interfaces with Strategic Procurement in the preparation /negotiation / execution of cabin services contracts with suppliers. Ensure compliance to contract

Analyze and operationalize the vendor contracts by establishing the required Interface procedures and documenting those procedures in an Interface Control Document (ICD).  

Review /reconcile /resolve or dispute all vendor invoices for the Cabin organization including the review and verification of supplier invoices and subsequent reporting requirements. 

Ensure that vendors meet the Service Level Agreement’s requirements and performance expectations. 

Establish the applicable Key Performance Indicators (KPI) necessary to invoke quarterly & annual Performance management reviews 

Assist with the preparation of the annual Cabin and Operational budgets and ensure all costs are captured.  This includes subsequent forecasts and budget accountability.

Attend production/operations conference calls and provide status of third-party performance

Provide routine weekly and monthly performance reporting on services, as well as ad hoc reports required to support the business.

Assist with the preparation of the annual Cabin and Operational budgets and ensure all costs are captured.  This includes subsequent forecasts and budget accountability.

Manage overall vendor services budget.

Prepare funding requests (AFC) and business justifications with regards to services

Responsible to manage the waste management program and cabin sustainability program

Oversee the Cabin Services grooming program for new stations, third party, new fleet introductions and aircraft modifications.

Qualifications

Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent.

Minimum 5 years relative experience in operation, training, process development, communications in an airline environment.

Strong communication skills with the demonstrated ability to lead motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization.

Familiar with Transport Canada aviation regulations and norms (an asset)

Strong orientation towards change management and focused on measurable results

Familiar with Health Canada regulations and norms (an asset)

Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost.

Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives.

Must possess excellent and demonstrable project management skills and experience in delivering large projects

Demonstrated experience in cost/benefit tracking and strong analytical skills.

Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet.

Excellent analytical abilities, strong interpersonal and communication skills

Excellent verbal and written communication skills in English and French.

Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours.  

Knowledge and understanding of communications practices, tools and techniques is a plus.

Advanced writing and editing skills.

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Mandatory Covid-19 Vaccination Required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.