If you’re passionate about technology, have a knack for creative ideas, and lead with a growth mindset, we want to hear from you.

The Web Experience Collective (WXC) is a creative community of designers and researchers on a mission to create and deliver holistic customer experiences while imagining the future of web3. Between Edge, Bing, and apps, we’re creating end to end web experiences from shopping, to search, to ads, news, sports, and gaming. Our diverse team works collaboratively to create products and ideas that empower us to move fast to build seamless and delightful experiences for billions of customers worldwide.

In this role, you will focus on multimedia experiences across Microsoft. We create products and services where multimedia plays a critical role in bringing rich and immersive experiences to all of Microsoft's consumer facing web properties. We're looking for a product oriented thinker who is passionate about image and video experiences across numerous platforms and endpoints, driven by strong visual design and an inquisitive mind.

Responsibilities

Research Core Work

Creates and drives plans for research studies and/or programs for a product, product line, or services. Defines and scopes problems for an end-to-end research plan with clear success criteria relevant for business needs for a product, product line, or service. Leverages experimental design and its applications (e.g., within and between repeated measures design). Proactively identifies research needs and potential problem areas that need to be researched.

Plans research to include Diversity and Inclusion and accessibility principles.

Applies research methods for effective execution for a product, product line, or service. Guides multi-person research efforts resulting in strong product outcomes for a product, product line, or service.

Uses sense-making/analysis to synthesize and distill data for a product, product line, or service. Reviews and analyzes data to draw conclusions for a product, product line, or service. Applies statistical analyses to strengthen hypotheses to make business decisions for a product, product line, or service. Enables problem identification and reduces data to form aggregate insights for a product, product line, or service.

Shares insights in a way that is easy to understand in order to activate design and engineering processes from insights for a product, product line, or service. Creates and leverages communication methods that promote an emotional connection to a customer and conveys real user stories that reveal customer insights.

Manifests insights into product truth, impact, and decisions for Group Product Managers and General Managers.

Product Applications

Conducts research that identifies and clarifies who the customer is and the critical parts of their context to inform product strategy and user experience direction for a product, product line, or service. Delivers customers insights into a target customer profile or description.

Contributes to the formation of the solution for a product, product line, or service. Leads generative research to determine what solutions or concepts should be used. Addresses business needs while making a business case for the research to Group Product Manager or General Manager. Works backward in research and development, focusing more heavily on the problem to lead to a solution rather than creating something highly original but lacking in application potential.

Applies heuristic evaluations and product walkthroughs. Applies a combination of moderated and unmoderated user experience testing methodologies to distill continuous improvement insights and to trigger product or experience direction pivots when appropriate.

Improves user experiences through continuous iterative research processes for a product, product line, or service. Conducts iterative research with cross-disciplinary product teams in a lean, continuous, collaborative, and co-experienced manner. Uses customer feedback to augment research conclusions.

Produces research-driven insights on industry/vertical trends to reduce uncertainty for conditions that may impact future initiatives supporting a product, product line, or service. Determines the risk associated with technology uncertainty for future initiatives by conducting new and/or foraging for existing research for a product, product line, or service.

Cross-disciplinary Enablement

Collaborates with others for cross-disciplinary research efforts resulting in strong product outcomes. Provides coaching to a variety of stakeholders on how to apply user research. Assists team with the development of user experience research curriculum development and delivery for professional development efforts.

Provides effective tools and templates for product makers to capture their assumptions and express them as testable hypotheses. Provides reference question libraries/templates for product makers and other researchers to draw from when creating discussion guides for their research. Provides customer templates such as correspondence templates, report templates, and customer profile templates.

Recruits for programs and participation in research for a product, product line, or service. Reviews data collection instruments (e.g., surveys, interview scripts). Performs planning, coordinating, and executing larger scale customer learning events. Reviews product maker customer engagement plans and makes recommendations to improve their them to increase product team learning and customer goodwill.

Collaborates with team to create well-formed user experience goals, signals, metrics, and criteria , objectives and key results (OKRs) for a product, product line, or service. Identifies leading instruments for measuring user experience health and drives effective deployment and ongoing utilization within their product teams (e.g., Happiness Tracking Survey [HaTS]). Guides team to take a multi-dimensional view into user experience health and measurement.

Qualifications

Required/Minimum Qualifications

4+ years User Experience Research experience AND Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field

OR 3+ years User Experience Research experience AND Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field

OR 3+ year(s) User Experience Research experience AND Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field

3+ years experience in research methods impacting both product direction and detailed experience design.

Additional or Preferred Qualifications

3+ years relevant domain experience within technology sector.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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