Senior User Researcher, Modern Work Transformation 

  

The Modern Work Transformation team is a team dedicated to revolutionizing productivity for our Healthcare, Financial Services, Public Sector, Retail, and Manufacturing customers – especially the Frontline Workers in these industries. Using Microsoft Teams to pull through M365 and broader Microsoft capabilities, we seek to transform Industry business processes to empower our customers.  

We are seeking a strong User Researcher to join our multi-disciplinary team. Our success is dependent on building teams that include people from diverse backgrounds and experiences who can challenge each other’s assumptions with fresh perspective. To that end, we look for diverse applicants including those from historically underrepresented groups.  

In this role, you will leverage your skills in mixed methods research. Research insights will guide near and long-term product experience investments. You will work closely with UX Designers, other user researchers, data science, and engineering teams to ensure that we are addressing the most critical user needs and opportunities.  

We are especially enthusiastic about candidates who want to learn, grow, and embody new ways of working. If you embrace growth mindset, have a record of accomplishment of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join.

Responsibilities

Responsibilities 

• Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers.  
• Build and execute impactful research plan(s) that provide the broad market views and deep customer insights needed to inform the product making process 
• Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.

Qualifications

What does it take?  

Balance business motivations, value to Microsoft and external partners 

• You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey  
• Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders  

Desire to work in-stride with other people:  PMs (program mangers), developers, designers, other researchers, marketers    

• Really, you must love this part of the job.  The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others despite the ambiguity   
• Be ready to win together. This team has intentionally designed a structure where we work together.  

Entrepreneurial spirit willing to dig in 

• You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market  

Other Requirements:  

• 6+ years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting   

• An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience   

If the above sounds like you, we cannot wait to talk to you! 

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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