Description
The successful candidate will be responsible to ensure successful delivery of process and procedures related to custom service offerings.

Accountabilities include:

• Act as the lead business analyst on a project with a focus on eliciting and validating requirements with customers prior to delivery
• Work with Business Analysts and Subject Matter Experts to develop end to end IT Service Management and operational process documents
  • Lead cross-functional requirement gathering and requirement analysis
  • Lead process design and documentation for processes related to IT Service Management and operations
  • Analyze and validate the impacts of system, functional or process changes
• Develop and deliver customer facing documentation which outlines required interactions with Bell’s operational teams
• Define and manage execution of end user acceptance testing (UAT) and operational readiness testing (ORT).
• Ensure user satisfaction and support during the testing process. 

Critical Qualifications/Competencies:
The successful candidate must have the following knowledge and skills:

• Proven business analysis skills and experience.
• Commercially recognized business analysis education (preferred CBAP)
• Knowledge of the Bell Business Market segments.
• Experience in the planning cycle and project approval process.
• Experience working with customers to elicit and document requirements
• Excellent analytical, presentation skills.
• Excellent communication skills (verbal and written); ability to listen, understand and respond appropriately and effectively.
• Ability to produce high quality documents (process, Ops Model, BRD, BPD, and executive summaries).
• Ability to define conceptual solutions by documenting current and future mode of operations (CMO vs FMO) and develop process maps.
• Ability to define business requirements that describe the solution and mode of operations.
• Facilitate requirements gathering – the ability to pull together experts to get the right information.
• Ability to explain complex technical ideas in a simple understandable format.
• Strong ability to identify opportunities for improvement and take appropriate action.
• Demonstrated ability to learn both complex technical concepts and end-to-end business work flow.
• Have the skills to influence the project team for the alignment differences in ideas or solutions.
• Strong ability to express point of view, to negotiate and manage risks.
• Ability to work effectively in virtual teams, to handle multiple projects simultaneously and meet tight deadlines.

Preferred Qualifications/Competencies:

• CBAP Certification
• Project management experience
• University or college degree
• Strong understanding and experience with change management principles
• Previous exposure and understanding of Bell’s IT Service Management
• 5+ years relevant job experience
  
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