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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Technical Systems Analyst

Job Description

WHAT IS THE OPPORTUNITY? 

As the Senior Technical Systems Analyst, you will be responsible for deploying and supporting Authentication Services within RBC. The ideal candidate is passionate about technology and cybersecurity with experience in Identity and Access Management (IAM) and direct knowledge and experience with the configuration and deployment of large scale enterprise solutions including infrastructure, application, and vendor support services.

WHAT WILL YOU DO? 

Participate in the deployment of authentication application services; such as: single sign on and multi-factor authentication and associated IAM policies and processes, following internal hand-off from the Engineering team for installation, system configuration, and testing

Be a Subject Matter Expert (SME) on IAM products, tools, and architecture;

Provide technical expertise on matters; such as: performance, scalability, reliability, and security

Provide L2 production support for application, infrastructure, and other related services by investigating, troubleshooting, and resolving issues raised through incidents, service requests, or other applicable channels

Handle escalations where necessary and manage both internal and external resource expectations

Interface with vendor support processes and contacts when additional technical support is required

Document internal application support procedures for improved service delivery and resiliency

Collaborate effectively with development teams by identifying defects and opportunities for automation and enhancements

Participate in architecture and design discussions around solutions and enhancements

Collaborate with engineering, architecture and infrastructure SME’s to ensure that all aspects of the IAM solution architecture are defined and elaborated

Build and maintain test and production environments including but not limited to: ensuring RBC required patching is maintained, ensuring currency on applications including testing, hotfixes and service packs, and support application integrations

Support all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement for post-production application regression testing

Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

RBC exige, à titre de condition d’emploi, que tous les candidats retenus aux États-Unis ou au Canada soient entièrement vaccinés contre la COVID-19 avant leur date d’entrée en fonction. Il est possible qu’ils aient à présenter une preuve vaccinale. Des mesures raisonnables d’adaptation sont offertes lorsque la loi l’exige

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-03-26-07:00

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.