Job Description

• Assisting in translating business needs into technical requirements. Performing all required tasks to ensure technical availability.

• Assisting in interpreting operational results. Analyzing usage patterns and establishing schedules and procedures for maximum utilization of the system.

• Maintaining reports and reporting tools for traffic management, service centers and enterprise partners.

• Interacting with other organizations to develop solutions for anticipated technical needs in support of business objectives.

• 5 or more years of experience in a technical role including sound knowledge of RBC technical computer platforms.

• Typically requires 5 to 8 years of related experience

• University or College Degree in Computer Science or a related field is required

• ITIL v3: Foundations, Operational Support & Analysis

• Technical Certification in an IT area

• Responsible for Application and technical system support within the Active Directory team with a goal of being recognized as a “best in class" service provider and partner of choice for all stakeholder groups.

• Planning, Delivery & Execution - Ensure effective internal controls are executed by team.  Own quality, quantity, and timeliness of team service delivery. 

• Change Enablement - Partner with Senior Manager or Director to execute the overall change strategy for the team.

• Relationships & Communication - Contact for BAU and project interactions for the team. Provide point of escalation and resolution for incidents and project related issues.

• Managerial Excellence - Guide, coach, and mentor junior team to drive optimal performance from team members. 

• Strong technical writing aptitude

• Strong written and verbal communications skills

• Strong ability to manage client and stakeholder relations

• Proven ability to manage multiple tasks and competing priorities

• Strong sense of urgency and the ability to shift tasks in high pressure environment (P1/P2 escalations from clients)

• Attention to detail and high degree of accuracy  

• Strong knowledge of Microsoft Active Directory, Group Policies, Networking, Powershell, Microsoft Windows Servers.   

• Strong working knowledge and hands-on experience of Windows, 2012 R2 and 2016 operating systems platforms, DNS, networks, DMZs, firewalls, network security zones and IPv4/IPv6 .

• Deep, in-depth working knowledge of Kerberos (Microsoft) and NTLM authentication, SSO and federation technologies (hands-on experience)

• Working knowledge of Group Policy Objects (GPOs), engineering, implementing and 3rd party management solutions, including GPP, ADMX, ADML.

• Strong knowledge of LDAP and ability to comfortably construct queries.   Overarching broad and deep technical experience with Active Directory Security

• Hands-on experience with LDS, LDAP, SPN, IP Addressing, and AD replications.

• On-call 24/7 rotation.

• Nice to have :

• Java, HTML, C++

• All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principle

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

RBC exige, à titre de condition d'emploi, que tous les candidats retenus aux États-Unis ou au Canada soient entièrement vaccinés contre la COVID-19 avant leur date d'entrée en fonction. Il est possible qu'ils aient à présenter une preuve vaccinale. Des mesures raisonnables d'adaptation sont offertes lorsque la loi l'exige

Job Summary

Reporting to the Senior Manager, Active Directory Production Services, this role is responsible to assess, research, analyze business and technical security infrastructure requirements in order to support and resolve systems issues. This role partners across T&O projects and technical teams, business partners and external vendors. Primary responsibilities are to support RBC’s Production Active Directory Infrastructure globally, group policies, sites and services, replication, and authentication