Job Description

WHAT IS THE OPPORTUNITY?

Senior Technical System/Support Analyst with Global Credit  Run The Bank (RTB) group is responsible for providing first and second line application support within RBC Capital Markets. The incumbent will help with performing technical analysis, troubleshooting of incidents and service disruptions, completing user requests for information and administration, Audit and IT Risk related action items, documentation, etc. across the supported applications. The role is critical for ensuring the applications supported by the RTB team are compliant as per enterprise policies.

Owing to a variety of systems we support as well as new development projects, this position offers a great learning potential in both technology and Capital Markets areas. We also work very closely with our business partners to bring efficiencies in Credit, Lending and Trading Documentation line of businesses.

WHAT WILL YOU DO?

Demonstrates full awareness and adoption of Run-the-Bank (RTB) best practices ensuring collaboration as well as partnership with Enterprise, Business and RBCCM IT teams.

Performs root-cause analysis of all key incidents and recurrent problems within defined KPIs with focus to reduce them for stable production platform.

Drives and documents Post Incident Reviews as well as the candidate should be able to act as Incident Manager if any bridge calls are required to resolve the high severity issues.

In collaboration with various Service and Application Support Management leads, drive efficient reporting of issues with focus on connecting the dots between various events and communicate impact to Business effectively.

Candidate will be accountable for various reporting deliverables with daily, weekly, and monthly cadence where executive summaries is an important aspect.

Participates in documentation and rationalization of multiple internal application-centric Operations Level Agreement (OLA) and Service level Agreement (SLA) along with facilitating of recording and maintaining minimal set of standard agreements, based on material support level.

Acts as a coordinator on audit related requests providing clear documentation, responses and information to both internal and external auditors.

Assists in development projects through operational activities including end-to-end implementation, change PIV activities, non-functional requirements and operability test plans/test cases for, test execution.

Manages steady state functions such as minor or major platform upgrades, disaster recovery plans and testing, performance and capacity testing, helping with maintaining a compliant user access management (UAM) framework for applications in-scope.

Participates in infrastructure scheduling, coordination, and maintenance activities as well as helps with tasks to ensure applications are fully TSS compliant and all IIS, SAST, Cyber Security related vulnerabilities are addressed in a timely manner.

Configure system-level monitoring and alerting for proactive detection, effective trouble-shooting of issues. Experience with Geneos ITRS or equivalent tool is an asset.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

Programming languages fundamentals (emphasis on C#, VB.NET, JAVA, and OO programming technologies).

Sound knowledge of various OS platforms with emphasis on Windows and Linux servers (should be comfortable with UNIX commands).

Sound knowledge of relational databases (emphasis on Sybase, Oracle, DB2 and MSSQL Server).

Experience with Middleware technologies and platforms (e.g. ETL, MQ, Solace).

Experience with Scheduling Software (E.g.: Control-M, Universal Command/Zeke, Stonebranch).

Knowledge of scripting (VBScript, Python, Shell).

Nice-to-have: 

Experience with Mainframe.

Experience with IBMi OS, AS/400, LANSA.

Experience in working with Client data modeling or data linkages is an asset.

Experience with Version Control and Workflow Management Software (e.g. GitHub, MKS, Subversion, JIRA, Confluence).

Experience with Incident Management software – including problem and change management using enterprise tools such as SM9, ServiceNow.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.