The Commerce + Ecosystems engineering team (C+E) develops Microsoft’s large scale and business-critical backbone services to empower e-commerce for Microsoft products and services, including Azure, Office 365, Microsoft 365, Xbox, Microsoft Online Store, Bing Ads and Windows 10 Store.  As part of Microsoft’s C+E Division, the Commerce Tools and Support Engineering Team engages and supports our customers in order to help us ensure we are always delivering world class Commerce experiences that land value across the board. 
 
New Commerce FastTrack is looking for a strong Technical Program Manager who is passionate about accelerating customer deployment of Microsoft cloud solutions, helping our customers and partners realize business value sooner, and driving growth in one of Microsoft’s core businesses.  As a Technical Program Manager, you will primarily be working with customers and partners by providing thoughtful guidance & sharing best practices to ensure reliable, scalable, secure and cost optimized integrations of their enterprises onto our Microsoft commerce experience. Some of the key responsibilities will include: 

Responsibilities

Directly engage with customers and partners to accelerate adoption of our new commerce experience and capabilities; Provide knowledge and insight to build the customers’ confidence and drive customer resilience.

Drive product improvement by capturing product and experience related feedback that can be triaged by the relevant Product teams. 
Provide local market insights and help grow the impact of the team. 

Qualifications

Required 

• 3+ years program management experience in a Product/Commerce/Sales team understanding customer needs and turning them into features that create customer value.
  
• BA/BS in Computer Science, Engineering, Management Information Systems or equivalent technical experience.

Preferred Customer Facing Experience 

• Real day-to-day external customer-facing experience and empathy.
  
• Proven skills and abilities to consistently create an amazingly positive experience for customers.
  
• Experience working with enterprise customers on Azure specific application development and deployment. 
  
• Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. 
   

Preferred Technical

• Keen ability to communicate ideas effectively with engineers and engineering teams.
  
• Proven knowledge of end to end commerce solutions, managing large platform deployments, Azure Architecture, cloud computing fundamentals.
  
• Experience with and ability to lead customers with two or more of the following:  Integration with financial and reporting systems, Big data platforms, migrations or integrations, Business Process automation through use of APIs or other automation techniques and Integration using Azure Integration services (APIM, Functions, Service Bus, Logic Aps, Event Grid etc).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.