Job Description

Senior Site Reliability Engineer

Are you a strong self-starter motivated by development and automation? 

Do you have a ‘can-do’ attitude?  If so – WE WANT YOU!!

As a Senior Site Reliability Engineer, you will join a team of highly motivated individuals that are working to rethink operations by transforming the current process to the Next Generation Operating Model in DevOps Services. RBC creates more value through innovation and technology, and DevOps services is the core enabler for the RBC technology advantage.

This role will be responsible for the development, implementation and support of Site Reliability Engineering (SRE) solutions for DevOps Services. You will work collaboratively with the engineering and operations team to eliminate operational toil and taking operations and tools resiliency to the next level.

What will you do?

• Champion Stability and Reliability across DevOps applications and services:
  • Work with Application Custodians and Operational Engineers to improve service reliability by reducing service degradation
  • Participate in incident root cause analysis to avoid reoccurrence
  • Continuously improving monitoring and alerting
• Solution self-healing processes and automate incident response
• Own and report on
  • SRE Metrics—including incident metrics - gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
  • DevOps applications’ SLO and create error budgets
• Lead effort to identify and automate toil
• Evaluate continuously – what went well, what went wrong, what can be done to improve and prevent in future
• Provide guidance to other team members on managing end-to-end availability and performance of mission critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions
• Manage individual projects priorities, deadlines, and deliverables using Agile approach
• Some after hours and weekend support

What do you need to succeed?

Must-have

• Bachelor’s degree or equivalent practical experience
• 4+ years of experience implementing SRE best practices
• Hands-on experience using ELK Stack, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Ansible, and GitHub
• Hands-on experience scripting in Windows and Linux environment using PowerShell, Shell Scripting, Python, and Node.JS
• Solid understanding of infrastructure component like VMs, load balancer, networking, and Open Shift
• Ability to pick up new tools and concepts quickly, learn other coding languages as needed
• Hands-on technical leadership experience, producing technical documentation, and contributing to technical direction

Nice to have:

• Experience implementing and consuming DevOps pipeline is a plus
• Experience using Postgres, MySQL, or MS SQL
• Prior development experience as a full stack or back-end developer
• Use Pivotal Cloud Foundry, Jenkins, Jira, and Confluence

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work and take on progressively greater accountabilities

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.