Senior Project Manager, Digital Customer Experience

Senior Project Manager, Digital Customer Experience

Senior Project Manager, Digital Customer Experience

Job Overview

Location
Fredericton, New Brunswick
Job Type
Full Time Job
Job ID
83882
Date Posted
1 year ago
Recruiter
Raymond Catherine
Job Views
165

Job Description

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

 

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

 

The IT DCX Team is looking for a motivated and experienced Senior Project Manager, to join our team.  The candidate will become a key member of our Projects Delivery Leadership Team, accountable for leading the execution of IT DCX Initiatives primarily focused on online functionality.

 

The prime’s responsibility of this position is to lead a cross-functional team IT professionals including IT Project Managers, Business Analysts, Systems Analyst and Vendor Partners to delivery IT Projects. The team is composed of internal reports, contractors and external partners to deliver on the DCX Security Program. The goal of the team is to work with our business partners to deliver IT Projects on time, on budget and with quality.

 

This role also includes managing project schedules, managing partners and vendors, identifying risks and clearly communicating goals to project stakeholders.

 

Responsibilities:

Lead a cross functional team of IT Professionals that include a mix of internal Direct Reports, Contract Employees and External Partners

Accountable to lead scope clarification, conceptual solutions and project assessments of across a large portfolio of projects

Resource management of both internal and external resources assigned to a project

Ensure IT projects are dressed for success

Accountable for On Time, On Budget and Quality Delivery of IT initiatives

Incorporation of lessons learned and continuous improvements into the delivery cycle

Stakeholder communications

Manager vendor and partner relationships

 

Critical Competencies:

Bachelor or Masters degree would be an asset

3+ years’ experience as a senior leader preferably in IT projects delivery

Strong work ethic with a focus on collaborative problem solving and solutions delivery. 

Ability to use a diplomatic approach to work with high-level stakeholders and introduction of changes in the business.

Proven aptitude to manage vendors and partners to build a win-win ecosystem

Ability to motivate a team to work towards a common end goal

Excellent oral, written and presentation skills to clearly express and communicate concepts, designs and proposals. Ability to communicate highly complex matters and adapt to the target audience and forum.

Ability to conceptualize and think abstractly, and work and manage in a technically complex environment.

Ability to manage ambiguity, uncertainty and changing priorities

Certification or practical familiarity with Agile for Enterprises (SAFe)

Demonstrated ability to learn; both complex technical concepts and end to end business  processes

 

Working Conditions:

Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines

Fast paced, changing working environment, interfacing with a myriad of stakeholders

Available to work occasional weekends and evenings to meet hard deadlines and/or deployment windows

 

#LI-SM1

#Talent

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

 

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Mississauga || Canada : New Brunswick : Fredericton || Canada : Nova Scotia : Halifax || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City 

Flexible work profile: Mobile

Application Deadline: 04/01/2022 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Job ID: 83882

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