Are you ready to join the Intelligent CloudOps team in Azure Edge + Platform that has Microsoft wide impact? Intelligent CloudOps team is dedicated toward making Azure the world’s most reliable cloud by bringing automation and intelligence to improve reliability of Azure. We are a customer obsessed team that is passionate about solving complex problems at scale and developing platform and services utilizing AI/ML to improve incident management across all engineering teams at Microsoft. You will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up.

ABOUT THIS ROLE

Are you a person who loves to learn, interested in solving interesting challenges, and dream up new ideas? This role requires excellent customer empathy and background in solving highly technical problems. We are looking for a passionate, self-motivated person to design a highly distributed, insights-driven intelligent and autonomous incident management solution. Our team's charter is to use AI/ML and automation to pro-actively deflect incidents and build experiences to improve the lives of engineering teams across Microsoft. You will influence how Microsoft does DevOps to reduce the Time-To-Mitigate (TTM) and delight Microsoft’s cloud services customers. You will deeply understand and become an evangelist for customers to deliver unparalleled experiences for Microsoft Engineers.

Responsibilities

The ideal candidate is someone who is passionate about engaging with customers to understand their needs well and is data-driven in making decisions. You will work on features of the Engineering System that help developers in Azure and Windows deliver features and quality, faster and more efficiently than ever, including:

Provide leadership throughout the entire development cycle to deliver technical designs, features, and user experiences with measurable results.

Understand our customers to identify key insights to ensure we deliver great customer experiences which solve real world problems.

Meet with, and survey customers (Microsoft engineers), identifying their core needs and unmet expectations.

Work with partners and key stakeholders to define the vision and strategy.

Define success measures for the feature team and ensure technical investments are driven by data & customer feedback.

Identify risks & issues that impede success to provide effective solutions & recommendations.

Communicate across a broad set of partners to ensure key stakeholders clearly understand purpose, progress, and can provide feedback.

Leverage existing telemetry data to gather insight into customer behaviors to drive prioritization decisions and feature improvements.

Qualifications

Required Qualifications:

5+ years of relevant Program Management/Technical Product Management experience.

1-2 years of experience delivering/building products or services on Azure/AWS/ other Cloud Systems.

Preferred Qualifications:

Demonstrated ability to think strategically about business, product, and technical challenges in an enterprise environment.

Strong technical skills, with a track record of successfully designing and delivering solutions for complex technical problems.

Passion for improving developer experiences, self-motivated and self-directed, who continuously strives to make things better.

Customer-obsessed, and results-oriented with a laser focus on customer impact.

Knowledge of engineering systems and processes at a large scale.

Excellent collaboration and communication skills (verbal, written, presentation - to peers and executives).

Understanding of Enterprise scale technology and developing large scale out services.

Proven track record of shipping high quality software through all phases of the platform/service cycle in a high-volume or critical production service environment.

#EPSSJobs

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.