Does the opportunity to deliver impact within content moderation operations for Microsoft News and Content Services products and services across the globe sound exciting?  Are you looking to flex your experience with global news, feeds and/or content moderation operations leadership?  If so, this role with our News & Feeds team may be a perfect opportunity.

Within News & Feeds, we are a dedicated and highly collaborative group of technical, product and design people who consider ourselves lucky to be working on the cutting-edge of news & feeds experiences at a critical time in human history; with a “startup” mentality, with all the benefits of a being part of a global company. The scope of our work is truly impressive.

Within the Web Experiences Organization, in this role you will report directly to the lead of content moderation ops and influence the direction of scaling moderation operational support for content moderation.  In this role, your goal will be to ensure content ranging from premium publishers to user contributions (UGC) and everything in between, meets our standards.

Responsibilities

• Own and Run programs that define / operationalize / maintain global content policy guidelines, moderation criteria, and define ground truth.
• Provide input for the strategic direction of content moderation within News & Feeds
• Global management of programs to ensure SLA's and Quality are meeting expectations at vendor's and within crowd moderation
• On Call management of escalations surfaced through high risk content to ensure appropriate support is provided.
• Own and continually improve processes associated with escalated content
• Prepare operational readiness for new products which require moderation so they can launch successfully.
• Independently manages change, negotiates deadlines and deliverables with stakeholders, prioritizes work, and advises management on status.
• Design Operational guidelines in accordance to policy that scale globally.
• Work closely with Policy and Product team within Microsoft on urgent policy and guideline updates
• Leading projects which surface global trends on top moderation issues which are harming user experience

Qualifications

• 3+ years of experience managing programs pertaining to global content operations.
• 3+ years of experience in user contributions content moderation
• 3+ years of experience managing crowd, vendor and/or full-time teams.
• 3+ years of Leading and managing teams

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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