Surface has defined the 2 in 1 category and breathed a new life into the PC industry. The Commercial Engineering team is delivering the features and capabilities that bring Surface into business of all sizes and fuel digital transformation on the Surface portfolio of devices. We are looking for a professional leader in our Surface for Business Experiences team to help the team grow its portfolio of management and security experiences and drive roadmap, defining releases, and feature definition and prioritization across multiple teams and organizational boundaries.

The Commercial Engineering organization seeks to grow usage and adoption of Surface products with enterprise customers and small businesses around the world. To achieve this objective, we have created 3 distinct teams:

Surface for Business Experiences Team (SFBE) – Deliver unique and differentiated software experiences for commercial customers to ensure that Surface devices deliver the best M365 experience in the world. The SFBE team spends cycles obsessing over Deployment Technologies & Diagnostic Tools to ensure that Surface devices are the top choice for IT professionals around the world.

Customer Experience Program Management (CXP) – Triage technical escalations in partnership with customer service and support (CSS). Go deep to solve the most complicated customer challenges and drive learnings back through other stakeholders in the broader engineering organization. The CXP team’s primary role is to be eyes and ears of the engineering team in the field and to be the voice of the customer when roadmap decisions are being made.

Commercial Readiness Team (SCR) Study signals from the CXP team and the market at large to create and land a set of forward leaning commercial requirements for each product line. In short, the SCR team is tasked with making sure that the Surface team builds the products our customers need and want.

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Responsibilities

As a Product Manager on the team, you will have responsibilities including (but not limited to) the following:

Work closely with customers to analyze and breakdown their challenges and opportunities.

Gather learnings from customers, sellers and partners and form them into requirements.

Closely collaborates with and coordinates teams of architects and engineers to relay customer goals and enact actionable solutions. Collaborates with multiple cross-functional teams of architects, engineers, and support to relay customer goals, evaluate suggested actionable solutions, and establish cadence for product adoption.

Drive definition of commercial experiences, requirements, key performance indicator application, dependencies, specifications, and product lifecycle, including planning for dependencies with other organizations.

Work across different organizations in Microsoft to design solutions that address the customer needs and bring value to the Surface portfolio.

Collaborate with customers and/or internal stakeholders to communicate strategy and align solution implementation timeline, provide updates, and adapt plans to changing goals.

Identifies potential issue areas for implementation. Relays complex and innovative development opportunities and/or prioritizes customer goals in alignment with internal development.

Drive planning, organizing, and managing tasks and resources to accomplish well-defined objectives using common engineering tools, triage, tracking and reporting aligning to product milestones.

Deliver solutions from specification to release, including incremental enhancements and support.

Create engagement with the sales team and customers to drive adoption.

Proactively assesses customer satisfaction and synthesizes product acceleration feedback to aid in future customer deployment.

Leverages insight from customer cases, issues, and use of Microsoft products to enhance existing products and services. Uses telemetry data and identifies large and impactful trends to proactively present and develop solutions to customers before the issue is brought up, leveraging customer engineers to resolve the solution.

Anticipate risks, assess, mitigate, and manage accordingly.

Organize and present program reviews/status to engineering, business, and senior management.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.